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WO-01351738 ↗ ServiceMax

OXFORD FIRE DEPARTMENT (OH) • Repair • P7

📍 Oxford Fire Department (OH) — 217 S Elm St, Oxford OH, 45056

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
Created: Feb 16, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 7
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 7
Feb 16 → Feb 16 L2 Screening ▶ Running 0 0 / 7
Feb 16 → Feb 16 Awaiting Parts ⏸ Paused 0 —
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 7
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 7
Feb 16 → Feb 18 Scheduled ▶ Running 2 2 / 7
Coordinators 1.3d
Field Work 0.0d
✓ SLA Met
Coordinators
1.3 days
Field Work
0.0 days
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 18, 2026 (7 days early)
📅
1.3 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567708
WO needed for 2 customers
Closed
Q-00032549 Inline not charging cot on unit 16S012095 & 32871 Parts needed 2 cot ICS pins, 8125280
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jay Fields
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (2)
WO-01351738 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 17, 2026
WO-01351739 Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 SR -- No parts recieved or necessary, unable to close the WO due to a parts order remaining open.

2/16/2026 CRamen Jay returned call and scheduled for Tuesday 2/17/2026 with tech arrival between 3-5pm. SRoberts approved time/date at end of his day. Call logged on WO-01351738


2/16/2026 CRamen left a vm for a returned call to schedule for Tuesday 2/17/2026 with tech arrival between 3-5pm. Call logged on WO-01351738

🔧 Work Performed
inspected cot for charging abilities. issue is in the power within the truck and not the cot
🔍 Technician Findings
issue is in the power within the truck and not the cot
⚠️ Problem Description
Q-00032549 Inline not charging cot on unit 16S012095 Parts needed 2 cot ICS pins, 8125280 https://www.ebiotrack.com/workorder.php?wo=71700
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 12, 7:26 AM
Case Number: 00567708
Subject: WO needed for 2 customers
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 16, 8:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered, Ready for Scheduling
To: Ready for Scheduling, L2 Screening
Duration in Previous: 3m, 0m
📦
▶
2 Parts Requested Feb 16, 8:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 14m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 16, 10:17 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 36m
👷
▶
2 Technician Assigned Feb 16, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 58m
📅
▶
2 Dispatch Scheduled Feb 16, 11:52 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 36m
💵
Expenses Added Feb 16, 12:45 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
3 2x Labor Added Feb 17, 9:33 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.16666666666667
✔️
Status: Completed by Scott Roberts
From: Scheduled
To: Completed
Duration in Previous: 1d 9h
🏁
Status: Closed by Scott Roberts Feb 17, 9:39 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 6:04 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
🚨 96.7 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-254407

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567708
Closed
📦
Parts Order 00090415
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 17, 3:00 PM
Created
Feb 16, 8:22 AM
Invoice #
SM-254407

Work Details (4)

Name Type Status Qty Amount Date
WL-03107157 Expenses Open 1 $0.00 Feb 16, 12:45 PM
WL-03109636 Labor Open 2.0833333333333 $0.00 Feb 17, 9:33 PM
WL-03109637 Travel Open 155 $0.00 Feb 17, 9:33 PM
WL-03109639 Labor Open 0.16666666666667 $0.00 Feb 17, 9:35 PM

Details