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WO-01351739 ↗ ServiceMax

OXFORD FIRE DEPARTMENT (OH) • Repair • P7

📍 Oxford Fire Department (OH) — 217 S Elm St, Oxford OH, 45056

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
Created: Feb 16, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 7
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 7
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 7
Feb 16 → Feb 18 Scheduled ▶ Running 2 2 / 7
Coordinators 1.4d
✓ SLA Met
Coordinators
1.4 days
Created: Feb 16, 2026 Due: Feb 25, 2026 Completed: Feb 18, 2026 (7 days early)
📅
1.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567708
WO needed for 2 customers
Closed
Q-00032549 Inline not charging cot on unit 16S012095 & 32871 Parts needed 2 cot ICS pins, 8125280
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jay Fields
Owner
Sherry Reich
Created
Feb 12, 2026
Work Orders from this Case (2)
WO-01351738 Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 17, 2026
WO-01351739 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 16, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CRamen Jay returned call and scheduled for Tuesday 2/17/2026 with tech arrival between 3-5pm. SRoberts approved time/date at end of his day. Call logged on WO-01351738


2/16/2026 CRamen left a vm for a returned call to schedule for Tuesday 2/17/2026 with tech arrival between 3-5pm. Call logged on WO-01351738

🔧 Work Performed
replaced charger with known good charger
🔍 Technician Findings
charger connected to inline fastening system is presenting a code for protection mode.
⚠️ Problem Description
Q-00032549 Inline not charging cot on unit 32871 https://www.ebiotrack.com/workorder.php?wo=71701
📄 Description
Ferno iNLine (Series) Fastener System (iNLine-S, iNLine-M, iNLine-L)

Timeline

📞
Case Linked Feb 12, 7:26 AM
Case Number: 00567708
Subject: WO needed for 2 customers
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 16, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 16, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 49m
📅
▶
2 Dispatch Scheduled Feb 16, 11:54 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 36m
⏳ 1.0 business days
⏱️
▶
2 4x Labor Added Feb 17, 9:47 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 9:25 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 11h, 0m
🧾
Invoice Created Feb 20, 5:47 PM
Invoice Number: SM-254557

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567708
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 17, 3:00 PM
Created
Feb 16, 8:25 AM
Invoice #
SM-254557

Work Details (4)

Name Type Status Qty Amount Date
WL-03109665 Labor Open 0.083333333333333 $0.00 Feb 17, 9:47 PM
WL-03109666 Labor Open 0.5 $0.00 Feb 17, 9:47 PM
WL-03109667 Labor Open 1.5 $0.00 Feb 17, 9:47 PM
WL-03109668 Travel Open 65 $0.00 Feb 17, 9:47 PM

Details