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← WO Overview

WO-01351802 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 16, 2026 → Apr 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (12 biz days early)
Active: 33 biz days
Paused: 5 biz days
🕐 Clock stopped: Tech Off Site (Apr 9, 2026)
24d
▶ Clock Running
Status: Created
Feb 16 → Mar 20, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 27, 2026
5 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Apr 8, 2026
8 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 9, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Feb 16, 2026 Tech Off Site: Apr 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Mar 20 Created ▶ Running 24 24
Mar 20 → Mar 27 Ready for Release ⏸ Paused 5 —
Mar 27 → Apr 8 Ready for Scheduling ▶ Running 8 32
Apr 8 → Apr 9 Scheduled ▶ Running 1 33
Apr 9 → Apr 9 Tech On Site ▶ Running 0 33
Dispatch 24.0d
Holding 6.0d (excluded)
Coordinators 10.6d
Field Work 1.7d
Billing 15.8d
✓ SLA Met
Dispatch
24.0 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
10.6 days
Over SLA
Field Work
1.7 days
Billing
15.8 days
Over SLA
Created: Feb 16, 2026 Due: Apr 27, 2026 Completed: Apr 11, 2026 (16 days early)
📅
39.0 days Total Age
⏱️
24.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
47.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568621
URGENT GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351802 (current) Invoiced
FCO • Luis Ramirez
Created: Feb 16, 2026 • Closed: Apr 11, 2026
WO-01351803 Invoiced
FCO • Luis Ramirez
Created: Feb 16, 2026 • Closed: Apr 11, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 24.0 days stuck in "Entered"
⏱️
Total Delay 47.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
Ready for Release
6.0d
Ready for Scheduling
9.0d / 1.0d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
15.7d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/08/2026 RArnold - Inbound call from Noe. He confirmed that they located one. Will do LU for other device is not located. Dispatching to Luis R for 04/09.

noe.vasquez@philips.com


04/08/2026 RArnold - Called (832) 262-0290 for Noe. Per Rachel she ask that i reach out to him. Left a message. 


04/08/2026 RArnold - Called 806-407-6147 for Rachel. she needs to check if their are infants in the beds and will get back to me about scheduling Luis for either 04/09 or 04/10 


03/27/2026 YEspino Called 806-407-6147 to speak to Rachel to verify the Carestations in question. Was able to speak to her and she advised the devices are onsite and she would be the poc. Location is confirmed & she will reply on what creditals are needed because she couldnt remember at the moment. 


03/25/2026: ARoosa - Called (806) 407-6147, Rachel Sanchez, Biomed Site lead. VM/LM


03/23/2026: ARoosa - Called (806) 407-6147, 

Rachel Sanchez,Biomed Site Lead, was talking and call dropped when another call was ringing through my line. Called back VM/LM, Sending email to rachel.sanchez@philips.com.

🔧 Work Performed
FE to select the completion Code “1”. Enter the following content into the SR fields as shown, which are required for field action closure: Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer us
🔍 Technician Findings
FMI COMPLETE
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 16, 10:15 AM
Case Number: 00568621
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Feb 16, 10:29 AM
Work Order: WO-01351802
Type: FCO
Priority: PC
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:20 AM
From: Entered
To: Ready for Release
Duration in Previous: 31d 21h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 27, 10:59 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 1h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Apr 8, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-09T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 4h
🔧
Status: Tech On Site by Luis Ramirez Apr 9, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 40m
🚗
Status: Tech Off Site by Luis Ramirez Apr 9, 3:56 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 9m
⏱️
Labor Added Apr 10, 1:22 PM
Type: Labor
Status: Open
Qty: 5.5
⏱️
2x Labor Added Apr 10, 2:30 PM
Type: Labor
Status: Open
Qty: 0.5, 1
🚗
Travel Added Apr 10, 2:39 PM
Type: Travel
Status: Open
Qty: 360
✔️
▶
2 Status: Completed Apr 10, 11:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Ramirez
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 14, 2:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
🚨 16.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20d 20h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.7 business days (threshold: 1.0 business days)
Exceeded by 14.7 business days

🔗 Related Artifacts

📞
Case 00568621
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Ramirez
Scheduled
Apr 9, 8:00 AM
Created
Feb 16, 10:29 AM
Invoice #
SM-260982

Work Details (5)

Name Type Status Qty Amount Date
WL-03181605 Labor Open 5.5 $0.00 Apr 10, 1:22 PM
WL-03181803 Labor Open 0.5 $0.00 Apr 10, 2:30 PM
WL-03181804 Labor Open 1 $100.00 Apr 10, 2:30 PM
WL-03181829 Travel Open 360 $0.00 Apr 10, 2:39 PM
WL-03185412 Labor Open 0.016666666666667 $38.00 Apr 14, 2:19 PM

Details