FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
04/08/2026 RArnold - Inbound call from Noe. He confirmed that they located one. Will do LU for other device is not located. Dispatching to Luis R for 04/09.
noe.vasquez@philips.com
04/08/2026 RArnold - Called (832) 262-0290 for Noe. Per Rachel she ask that i reach out to him. Left a message.
04/08/2026 RArnold - Called 806-407-6147 for Rachel. she needs to check if their are infants in the beds and will get back to me about scheduling Luis for either 04/09 or 04/10
03/27/2026 YEspino Called 806-407-6147 to speak to Rachel to verify the Carestations in question. Was able to speak to her and she advised the devices are onsite and she would be the poc. Location is confirmed & she will reply on what creditals are needed because she couldnt remember at the moment.
03/25/2026: ARoosa - Called (806) 407-6147, Rachel Sanchez, Biomed Site lead. VM/LM
03/23/2026: ARoosa - Called (806) 407-6147,
Rachel Sanchez,Biomed Site Lead, was talking and call dropped when another call was ringing through my line. Called back VM/LM, Sending email to rachel.sanchez@philips.com.
🔧Work Performed
FE to select the completion Code “1”. Enter the following content into the SR fields
as shown, which are required for field action closure:
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed
screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer us
🔍Technician Findings
FMI
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📞
Call
Completed Apr 8, 2026
04/08/2026 RArnold - Inbound call from Noe. He confirmed that they located one. Will do LU for other device is not located. Dispatching to Luis R for 04/09.
noe.vasquez@philips.com
📞
Call
Completed Apr 8, 2026
04/08/2026 RArnold - Called (832) 262-0290 for Noe. Per Rachel she ask that i reach out to him. Left a message.
📞
Call
Completed Apr 8, 2026
04/08/2026 RArnold - Called 806-407-6147 for Rachel. she needs to check if their are infants in the beds and will get back to me about scheduling Luis for either 04/09 or 04/10
📞
Live Call_Confirmed Devices During Call
Completed Mar 27, 2026
03/27/2026 YEspino Called 806-407-6147 to speak to Rachel to verify the Carestations in question. Was able to speak to her and she advised the devices are onsite and she would be the poc. Location is confirmed & she will reply on what creditals are needed because she couldnt remember at the moment.
📞
Live Call_Left Message
Completed Mar 25, 2026
03/25/2026: ARoosa - Called (806) 407-6147, Rachel Sanchez, Biomed Site lead. VM/LM
📧
Live Call_Followed Up With Email
Completed Mar 23, 2026
03/23/2026: ARoosa - Called (806) 407-6147,
Rachel Sanchez,Biomed Site Lead, was talking and call dropped when another call was ringing through my line. Called back VM/LM, Sending email to rachel.sanchez@philips.com.
📞
Live Call_Asked to Call Back
Completed Mar 23, 2026
03/23/2026: ARoosa - Called (806) 407-6147,
Rachel Sanchez,Biomed Site Lead, was talking and call dropped when another call was ringing through my line.
📅
WO-01351803 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - LUBBOCK - UNIVERSITY MEDICAL CENTER
Apr 9, 2026 8:00am – 5:00pm
Work Order: WO-01351803
Account: GE Healthcare FMI
Customer Case Number: 1-557235345062
Location: UNIVERSITY MEDICAL CENTER
Address: 602 INDIANA AVE, LUBBOCK, TX 79415
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB70866
Contact Name: Rachel Sanchez,Biomed Site Lead
C
PDF
Completion report-TABB70866
Apr 10, 2026
MSG
TABB70866
Apr 10, 2026
MSG
Screw
Apr 10, 2026
Timeline
📞
Case Linked Feb 16, 10:15 AM
Case Number:00568621
Subject:URGENT GE WO Request
Status:Closed
📋
Work Order Created Feb 16, 10:31 AM
Work Order:WO-01351803
Type:FCO
Priority:PC
🚨24.0 business days
✅
Status: Ready for Release by Mandy NewmanMar 20, 9:20 AM
From:Entered
To:Ready for Release
Duration in Previous:31d 21h
⚠️6.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoMar 27, 10:59 AM