Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (19 biz days early)
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 16, 2026
0 business days (not counted)
0d
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: L2 Review
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 16, 2026
Completed: Feb 16, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 16 → Feb 16 |
Created |
▶ Running
|
0 |
0 |
| Feb 16 → Feb 16 |
Awaiting Parts |
⏸ Paused
|
0 |
—
|
| Feb 16 → Feb 16 |
Reschedule |
▶ Running
|
0 |
0 |
| Feb 16 → Feb 16 |
L2 Review |
▶ Running
|
0 |
0 |
| Feb 16 → Feb 16 |
Completed |
▶ Running
|
0 |
0 |
| Feb 16 → Feb 16 |
Assigned |
▶ Running
|
0 |
0 |
Billing
7.7 days
Over SLA
Created: Feb 16, 2026
Due: Mar 13, 2026
Completed: Feb 16, 2026 (25 days early)
⏱️
7.7d in Ready to Bill
Longest Stage
🔄
9 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🎫
Case #00568561
OSH Flatbush Return
Closed
Becton Dickinson - 256066
Analyzer
asset ID 12939833
customer would like to return - no longer works
🚨
Primary Delay
7.7 days stuck in "Ready to Bill"
⏱️
Total Delay
7.7 business days over SLA thresholds
SLA vs Actual Time by Status
Awaiting Parts
0.0d
/ 3.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
7.7d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
provided site with shipping box and return label
🔍
Technician Findings
provided site with shipping box and return label
⚠️
Problem Description
Becton Dickinson - 256066
Analyzer
asset ID 12939833
customer would like to return - no longer works https://www.ebiotrack.com/workorder.php?wo=71705
Timeline
📞
Case Number:
00568561
Subject:
OSH Flatbush Return
Status:
Closed
📋
Work Order:
WO-01351809
Type:
Virtual Tech
Priority:
PC
📦
📦
From:
Entered
To:
Awaiting Parts
Duration in Previous:
11m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
1h 46m
👀
From:
Reschedule
To:
L2 Review
Duration in Previous:
1h 17m
✔️
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
✔️
From:
Assigned
To:
Completed
Duration in Previous:
1m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 23h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
9d 23h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
🧾
Invoice Number:
SM-255246
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
🔗 Related Artifacts
📦
Parts Order 00090427
Closed
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03107151 |
Parts |
Open |
1 |
$1.13 |
Feb 16, 12:41 PM |
| WL-03107152 |
Expenses |
Open |
1 |
$30.77 |
Feb 16, 12:41 PM |
| WL-03107343 |
Labor |
Open |
0.016666666666667 |
$30.64 |
Feb 16, 2:28 PM |