Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Mar 13, 2026
✓ SLA Met (4 biz days early)
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Mar 6, 2026
Completed: Mar 9, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Mar 6 → Mar 6 |
Created |
▶ Running
|
0 |
0 |
| Mar 6 → Mar 9 |
Assigned |
▶ Running
|
1 |
1 |
| Mar 9 → Mar 9 |
Tech On Site |
▶ Running
|
0 |
1 |
Coordinators
1.3 days
Over SLA
Billing
17.2 days
Over SLA
Created: Mar 6, 2026
Due: Mar 13, 2026
Completed: Mar 9, 2026 (4 days early)
⏱️
17.1d in Ready to Bill
Longest Stage
🔄
7 transitions
Status Changes
⚠️
16.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00568561
OSH Flatbush Return
Closed
Becton Dickinson - 256066
Analyzer
asset ID 12939833
customer would like to return - no longer works
🚨
Primary Delay
17.1 days stuck in "Ready to Bill"
⏱️
Total Delay
16.9 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
17.1d
/ 1.0d SLA
Invoice Pending
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
Disposing of unit due to unit being expired. Picture of expired unit in Files
🔧
Work Performed
Unit was disposed of and WO is ready to close and bill.
🔍
Technician Findings
Unit was expired when it arrived into Depot. Archiving/Disposing of unit.
⚠️
Problem Description
Becton Dickinson - 256066
Analyzer
asset ID 12939833
customer would like to return - no longer works https://www.ebiotrack.com/workorder.php?wo=72242
📄
Description
BD Veritor Plus Analyzer
Oak Street Health’s Consigned Inventory
JPEG
BD Veritor Expired
Mar 6, 2026
Timeline
📞
Case Number:
00568561
Subject:
OSH Flatbush Return
Status:
Closed
📋
👷
From:
Invoiced
To:
Assigned
Duration in Previous:
0m
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
1
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
2m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
10h 18m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
22d 22h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
39m
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 17.1 business days (threshold: 1.0 business days)
Exceeded by 16.1 business days
ℹ️ Work Order Details
Type
Virtual Tech - Depot
Technician
Samuel A Klein
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03135574 |
Labor |
Open |
1 |
$122.57 |
Mar 9, 8:51 AM |