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WO-01351812 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 400 Penobscot Dr, Redwood City CA, 94063

Feb 16, 2026 → Apr 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (11 biz days early)
Active: 42 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 15, 2026
38 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 20 Assigned ▶ Running 4 4
Feb 20 → Apr 15 Scheduled ▶ Running 38 42
Apr 15 → Apr 15 Tech On Site ▶ Running 0 42
Coordinators 42.2d
Field Work 1.0d
Billing 4.9d
✓ SLA Met
Coordinators
42.2 days
Over SLA
Field Work
1.0 days
Billing
4.9 days
Over SLA
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 15, 2026 (15 days early)
📅
42.0 days Total Age
⏱️
38.2d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568636
6008340839
Closed
28U SYS-LC-1260IIE Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7116A DEAEM07398 1260 Infinity II Multicolumn Thermostat G7104C DEAGZ02055 1260 Infinity II Flexible Pump G7102A GB20500012 1290 Infinity II ELSD G7167A DEAGY01971 1260 Infinity II Multisampler G7115A DEAC618123 1260 Infinity II Diode Array Detector WR
Priority
High
Origin
Web
Reason
New Case
Contact
Roy Yeung
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351812 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 15, 2026
WO-01351813 Invoiced
EOQ • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 38.2 days stuck in "Scheduled"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
38.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

20 Feb 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260IIE Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7116A DEAEM07398 1260 Infinity II Multicolumn Thermostat G7104C DEAGZ02055 1260 Infinity II Flexible Pump G7102A GB20500012 1290 Infinity II ELSD G7167A DEAGY01971 1260 Infinity II Multisampler G7115A DEAC618123 1260 Infinity II Diode Array Detector WR
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Feb 16, 10:40 AM
Case Number: 00568636
Subject: 6008340839
Status: Closed
📋
▶
3 Work Order Created Feb 16, 10:48 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 5:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-15T13:00:00.000+0000
🚨 38.8 business days
🔧
Status: Tech On Site by Larry Alberty Apr 15, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 15h
🚗
6x Travel Added Apr 15, 10:47 AM
Type: Travel, Parts
Status: Open
Qty: 20, 1
⏱️
▶
3 3x Labor Added Apr 15, 7:45 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 9h 30m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 17, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 38.2 business days (threshold: 2.0 business days)
Exceeded by 36.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

📞
Case 00568636
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 15, 9:00 AM
Created
Feb 16, 10:48 AM
Invoice #
SM-259985

Work Details (9)

Name Type Status Qty Amount Date
WL-03186785 Travel Open 20 $0.00 Apr 15, 10:47 AM
WL-03186786 Travel Open 20 $0.00 Apr 15, 10:47 AM
WL-03186787 Parts Open 1 $0.00 Apr 15, 10:47 AM
WL-03186788 Parts Open 1 $0.00 Apr 15, 10:47 AM
WL-03186789 Parts Open 1 $0.00 Apr 15, 10:47 AM
WL-03186790 Parts Open 1 $0.00 Apr 15, 10:47 AM
WL-03187718 Labor Open 1 $75.00 Apr 15, 7:45 PM
WL-03187719 Labor Open 1 $75.00 Apr 15, 7:45 PM
WL-03187720 Labor Open 5 $544.50 Apr 15, 7:45 PM

Details