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WO-01351813 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Codexis Inc — 400 Penobscot Dr, Redwood City CA, 94063

Feb 16, 2026 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (10 biz days early)
Active: 43 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 16, 2026
39 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 20 Assigned ▶ Running 4 4
Feb 20 → Apr 16 Scheduled ▶ Running 39 43
Apr 16 → Apr 16 Tech On Site ▶ Running 0 43
Coordinators 43.2d
Field Work 1.0d
Billing 20.0d
✓ SLA Met
Coordinators
43.2 days
Over SLA
Field Work
1.0 days
Billing
20.0 days
Over SLA
Created: Feb 16, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
39.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
59.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568636
6008340839
Closed
28U SYS-LC-1260IIE Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7116A DEAEM07398 1260 Infinity II Multicolumn Thermostat G7104C DEAGZ02055 1260 Infinity II Flexible Pump G7102A GB20500012 1290 Infinity II ELSD G7167A DEAGY01971 1260 Infinity II Multisampler G7115A DEAC618123 1260 Infinity II Diode Array Detector WR
Priority
High
Origin
Web
Reason
New Case
Contact
Roy Yeung
Owner
Leona Coonrod
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351812 Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 15, 2026
WO-01351813 (current) Invoiced
EOQ • Larry Alberty
Created: Feb 16, 2026 • Closed: Apr 16, 2026
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 39.2 days stuck in "Scheduled"
⏱️
Total Delay 59.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
39.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
19.9d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

20 Feb 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC OQ.
⚠️ Problem Description
28U SYS-LC-1260IIE Contract ends 09/30/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7116A DEAEM07398 1260 Infinity II Multicolumn Thermostat G7104C DEAGZ02055 1260 Infinity II Flexible Pump G7102A GB20500012 1290 Infinity II ELSD G7167A DEAGY01971 1260 Infinity II Multisampler G7115A DEAC618123 1260 Infinity II Diode Array Detector WR
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
APR 2026 LC EOQ

Timeline

📞
Case Linked Feb 16, 10:40 AM
Case Number: 00568636
Subject: 6008340839
Status: Closed
📋
▶
3 Work Order Created Feb 16, 10:48 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 20, 5:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-16T13:00:00.000+0000
🚨 39.8 business days
🔧
Status: Tech On Site by Larry Alberty Apr 16, 9:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 15h
⏱️
5x Labor Added Apr 16, 3:52 PM
Type: Labor, Travel
Status: Open
Qty: 1, 6, 20
✔️
Status: Completed by Larry Alberty Apr 16, 6:04 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 12m, 0m
📄
Status: Ready to Bill by Hannah Shaw Apr 17, 12:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 37m
🚨 20.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 14, 3:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 27d 2h
💰
Status: Invoiced by Hannah Shaw May 14, 4:08 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 36m
🧾
Invoice Created May 15, 2:07 PM
Invoice Number: SM-261939

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 39.2 business days (threshold: 2.0 business days)
Exceeded by 37.2 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 19.9 business days (threshold: 1.0 business days)
Exceeded by 18.9 business days

🔗 Related Artifacts

📞
Case 00568636
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Apr 16, 9:00 AM
Created
Feb 16, 10:48 AM
Invoice #
SM-261939

Work Details (5)

Name Type Status Qty Amount Date
WL-03189043 Labor Open 1 $75.00 Apr 16, 3:52 PM
WL-03189044 Labor Open 6 $968.00 Apr 16, 3:52 PM
WL-03189045 Labor Open 1 $75.00 Apr 16, 3:52 PM
WL-03189046 Travel Open 20 $0.00 Apr 16, 3:52 PM
WL-03189047 Travel Open 20 $0.00 Apr 16, 3:52 PM

Details