FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
4/15/2026 Rharris Sent email to , Eduardo Contreras excontr2@baptisthealthsystem.com confirming patrick on site 4/20-4/21 for remediation of 5 devices scheduled Patrick for same....
4/14/2026 Rharris: Called Christina at 830-221-6789 went to VM Sending a F/u email to ckfowler@baptisthealthsystem.com offering Patrick for 4/20-4/21... 03/30/2026: ARoosa - Recvd. call from 830-221-6789, Christina, She confirmed devices and has authorization for our tech to come on site. She will be leaving for another assignment and asked us to contact ED Contreras emailed for his contact info because she only cc'd him in email. excontr2@baptisthealthsystem.com...03/25/2026: ARoosa - Sent email to Christina Fowler summerizing our phone conversation and looping in Fady Messak so he can assist with any questions...03/25/2026: ARoosa - Recvd. call from Christina Fowler again from 830-221-6789, she was reaching back out to inform me that she just found out she has to forward our email to a person that is above her to get approval for us to be an approved authorized vendor for their hospital. She said she will reach back out once she has approval for us...03/25/2026: ARoosa - Recvd. call from Christina Fowler She has verified all serial #'s and confirms they are at her site. Please contact by email preferably if you need to contact by phone please call multiple times so she is aware that it is not a spam call. Please reach out to schedule...03/25/2026: ARoosa - Sent fu email to Christina Fowler about devices in question. ckfowler@baptisthealthsystem.com...03/23/2026: ARoosa -Recvd. call from 830-221-6789 Christina Fowler returning my VM, she is going to check devices serial #'s and will reply all to email either today or tomorrow... 03/23/2026: ARoosa - Called 830-221-6789, Christina Fowler, VM/LM, Sent email to ckfowler@baptisthealthsystem.com.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Inspected Heated Doors. Screws were tightened properly.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01351818 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - SAN ANTONIO - NORTH CENTRAL BAPTIST HOSPITAL
Apr 20, 2026 12:00pm – 5:00pm
Work Order: WO-01351818
Account: GE Healthcare FMI
Customer Case Number: 1-557235289767
Location: NORTH CENTRAL BAPTIST HOSPITAL
Address: 520 MADISON OAK DR, SAN ANTONIO, TX 78258
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24510092SA
Contact Name: Eduardo Contreras
JPG
TAB24510092SA SCREWS
Apr 20, 2026
JPG
TAB24510092SA SERIAL
Apr 20, 2026
PDF
TAB24510092SA COMPLETION REPORT
Apr 20, 2026
Timeline
📞
Case Linked Feb 16, 10:11 AM
Case Number:00568617
Subject:URGENT GE WO Request
Status:Closed
📋
Work Order Created Feb 16, 10:53 AM
Work Order:WO-01351818
Type:FCO
Priority:PC
🚨24.0 business days
✅
Status: Ready for Release by Mandy NewmanMar 20, 9:20 AM
From:Entered
To:Ready for Release
Duration in Previous:31d 21h
⚠️7.0 business days
📅
Status: Ready for Scheduling by Angela RoosaMar 30, 12:12 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:10d 2h
🚨13.0 business days
👷
▶
2
Technician Assigned Apr 15, 3:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonda Harris
From:Ready for Scheduling
To:Assigned
Duration in Previous:16d 3h
🗓️
▶
2
Status: Scheduled Apr 15, 3:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For:2026-04-20T16:00:00.000+0000
⏳4.0 business days
⏱️
Labor Added Apr 20, 2:39 PM
Type:Labor
Status:Open
Qty:0.75
🔧
▶
2
Status: Tech On Site Apr 20, 3:01 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Patrick Jean
From:Tech On Site
To:Completed
Duration in Previous:2m
🏁
Status: Closed by Patrick JeanApr 20, 10:37 PM
From:Completed
To:Closed
Duration in Previous:7h 33m
⚠️5.2 business days
⏱️
Labor Added Apr 27, 12:37 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyApr 27, 12:44 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 14h
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMay 5, 10:56 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 22h
🧾
▶
2
Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
Bottlenecks
Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)