11/13 following up on request chattered Ryan -RE: Concentrator repair
Closed
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home.
They've been sitting here since September sometime.
And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
5/6 TD- Unit was already repaired with a wheel from a spare unit. READY TO RETURN TO SITE - CHATTERED.
3/25 TD- Did not return unit to site - wheel cracked during transport. Brought unit back to depot & replaced the 1 wheel from a parts unit. Will deliver to site when other units are ready.
3/19 TD- Unit is repaired & will be delivered to site on 3/25.
3/12 TD- Quote was approved on 2/25 but w/o is not updated. Placed order for power cord.
2/16-RS; Submitting quote
🔧Work Performed
removed bad power cord & installed new.
Unit running at 94% with no faults found
🔍Technician Findings
Wires exposed on cord - needs new cord - 49097 Hrs
1x hr labor
1x FIL1520 - intake filer
1x- ELE2430 - Power cord - Glenn Medical
⚠️Problem Description
Q-00032571
Wires exposed on cord - needs new cord -
1x hr labor
1x FIL1520 - intake filer
1x- ELE2430 - Power cord - Glenn Medical
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home.
They've been sitting here since September sometime.
And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
Invacare -IRC5lx
Asset ID#: 1308409
S/N: 03D922908
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 12, 2026
To: msulton@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01351830Location: LUTHERAN CAREAddress: 108 UTICA ROAD CLINTON, NY 13323Device: Problem Description: Q-00032571
Wires exposed on cord - needs new cord -
1x hr labor
1x FIL1520 - intake file
May 6, 2026 9:28pm
@Shawn Rogers @Ryan Schwochow @Kourtney Smith this concentrator is repaired & ready to return to site FYI.
May 13, 2026 11:10am
@Shawn Rogers This is the unit i mentioned yesterday was for lutheran & good to go but I have not been out that way. @Kourtney Smith Its ready at syr depot & just needs to be brought back to site.
📅
WO-01351830 - Depot - Syracuse - DD: 2/27/2026 - - CLINTON - LUTHERAN CARE
May 20, 2026 9:30am – 10:30am
Work Order: WO-01351830
Account: LUTHERAN CARE
Customer Case Number:
Location: LUTHERAN CARE
Address: 108 UTICA ROAD, CLINTON, NY 13323
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Sulton
Contact Phone: 315-235-7128
Contact Email: msulton@cwpinc.org
Due Date: 2/27/2026
Scheduled Date/T
JFIF
Image (1)
Mar 12, 2026
Timeline
📞
Case Linked Nov 13, 3:49 PM
Case Number:00543794
Subject:11/13 following up on request chattered Ryan -RE: Concentrator repair
Status:Closed
🚨62.0 business days
📋
Work Order Created Feb 16, 11:10 AM
Work Order:WO-01351830
Type:Depot - Syracuse
Priority:PSM
⚠️7.0 business days
👷
▶
2
Technician Assigned Feb 25, 11:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From:Incomplete
To:Assigned
Duration in Previous:9d 0h
⏳4.0 business days
⏸️
Status: On Hold by Kathryn CoombsMar 2, 2:16 PM
From:Assigned
To:On Hold
Duration in Previous:5d 2h
⚠️9.0 business days
📦
▶
2
Parts Requested Mar 12, 8:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Taylor Duda
From:On Hold
To:Awaiting Parts
Duration in Previous:9d 17h
🔩
3x Parts Added Mar 12, 10:22 AM
Type:Parts, Labor
Status:Open
Qty:1
⏳4.0 business days
💵
▶
2
Expenses Added Mar 17, 9:20 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 0h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Mar 24, 1:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ryan Schwochow
Scheduled For:2026-03-25T17:00:00.000+0000
🚨15.0 business days
✔️
Status: Completed by Ryan SchwochowApr 13, 3:52 PM
From:Scheduled
To:Completed
Duration in Previous:20d 2h
🚨18.9 business days
👷
Technician Assigned by Kourtney SmithMay 7, 7:10 AM
Technician:Taylor Duda
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled May 13, 1:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-05-20T12:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Taylor DudaMay 18, 9:46 AM
Scheduled For:2026-05-20T13:30:00.000+0000
⏳3.0 business days
⏱️
▶
2
6x Labor Added May 20, 2:00 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Taylor Duda
From:Scheduled
To:Closed
Duration in Previous:7d 0h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill May 21, 3:36 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created May 22, 3:03 PM
Invoice Number:SM-262579
Bottlenecks
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Completed
Duration: 22.5 business days (threshold: 1.0 business days)
Exceeded by 21.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)