11/13 following up on request chattered Ryan -RE: Concentrator repair
Closed
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home.
They've been sitting here since September sometime.
And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
24 x 24 x 30" 275 lb Double Wall Box
Outbound - 1Z01E3E70390060312
Delivery Date: 7/3/2026
Return - 1Z01E3E79099484668
⚠️Problem Description
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home.
They've been sitting here since September sometime.
And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
AIRSEP - NEW LIFE-ELITE
Asset ID: 12982833
Serial #: 578212
20400hrs
To: msulton@cwpinc.org
CC: scott.berry@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00098646_7-1-2026 10-54 AM.pdf, ShippingLabel_0001_1Z01E3E79099484668.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01357129 -
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for repair.
To support the ret
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 30, 2026
To: msulton@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01357129Location: PRESBYTERIAN HOME- CONCENTRATORSAddress: 4290 MIDDLE SETTLEMENT RD NEW HARTFORD, NY 13413Device: Problem Description: I still have the 3 concentrators (our machines) here f
JPG
Image
Mar 12, 2026
Timeline
📞
Case Linked Nov 13, 3:49 PM
Case Number:00543794
Subject:11/13 following up on request chattered Ryan -RE: Concentrator repair
Status:Closed
🚨80.0 business days
📋
Work Order Created Mar 12, 1:52 PM
Work Order:WO-01357129
Type:Depot
Priority:PSM
🚨77.0 business days
📦
▶
2
Parts Requested Jun 30, 11:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:109d 21h
⏳2.0 business days
📦
▶
3
Parts Requested Jul 1, 2:36 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 2h
⏸️
Status: On Hold by Ryan SchwochowJul 2, 12:33 PM
From:Reschedule
To:On Hold
Duration in Previous:21h 57m
🚨38.0 business days
🚫
Status: Canceled by Ryan SchwochowAug 25, 12:51 PM
From:On Hold
To:Canceled
Duration in Previous:54d 0h
Bottlenecks
Assigned
Duration: 76.8 business days (threshold: 4.0 business hours)