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WO-01357129 ↗ ServiceMax

PRESBYTERIAN HOME • Depot • PSM

📍 PRESBYTERIAN HOME- CONCENTRATORS — 4290 MIDDLE SETTLEMENT RD, NEW HARTFORD NY, 13413

Mar 12, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of March 2026 · Target: Mar 31, 2026
⚠ 94 biz days overdue
Active: 107 biz days
Paused: 1 biz days
76d
▶ Clock Running
Status: Created
Mar 12 → Jun 30, 2026
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 30 → Jul 1, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 77 of ? biz days used
30d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 14, 2026
30 business days (counted)
Running total: 107 of ? biz days used
Created: Mar 12, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 12 → Jun 30 Created ▶ Running 76 76
Jun 30 → Jul 1 Awaiting Parts ⏸ Paused 1 —
Jul 1 → Jul 2 Reschedule ▶ Running 1 77
Jul 2 → Aug 14 On Hold ▶ Running 30 107
Material Management 2.0d
Coordinators 78.4d
⚠ Overdue
Material Management
2.0 days
Coordinators
78.4 days
Over SLA
Created: Mar 12, 2026 Due: Jul 31, 2026 (14 days overdue)
📅
108.8 days Total Age
⏱️
76.8d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
76.3d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543794
11/13 following up on request chattered Ryan -RE: Concentrator repair
Closed
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home. They've been sitting here since September sometime. And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Sulton
Owner
Jessica Sells
Created
Nov 13, 2025
Work Orders from this Case (4)
WO-01315310 Invoiced
Delivery • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 4, 2025
WO-01351825 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Feb 16, 2026 • Closed: Mar 25, 2026
WO-01351830 Invoiced
Depot - Syracuse • Taylor Duda
Created: Feb 16, 2026 • Closed: May 20, 2026
WO-01357129 (current) On Hold
Depot
Created: Mar 12, 2026
Blocked - Action Required
On Hold • 154 days old
🚨
Primary Delay 76.8 days stuck in "Assigned"
⏱️
Total Delay 76.3 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
76.8d / 0.5d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/26-RS - Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
24 x 24 x 30" 275 lb Double Wall Box Outbound - 1Z01E3E70390060312 Delivery Date: 7/3/2026 Return - 1Z01E3E79099484668
⚠️ Problem Description
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home. They've been sitting here since September sometime. And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached. AIRSEP - NEW LIFE-ELITE Asset ID: 12982833 Serial #: 578212 20400hrs

Timeline

📞
Case Linked Nov 13, 3:49 PM
Case Number: 00543794
Subject: 11/13 following up on request chattered Ryan -RE: Concentrator repair
Status: Closed
🚨 80.0 business days
📋
Work Order Created Mar 12, 1:52 PM
Work Order: WO-01357129
Type: Depot
Priority: PSM
🚨 77.0 business days
📦
▶
2 Parts Requested Jun 30, 11:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 109d 21h
⏳ 2.0 business days
📦
▶
3 Parts Requested Jul 1, 2:36 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 2h
⏸️
Status: On Hold by Ryan Schwochow Jul 2, 12:33 PM
From: Reschedule
To: On Hold
Duration in Previous: 21h 57m

Bottlenecks

Assigned
Duration: 76.8 business days (threshold: 4.0 business hours)
Exceeded by 76.3 business days

🔗 Related Artifacts

📞
Case 00543794
Closed
📦
Parts Order 00098646
Closed
📦
Parts Order 00098732
Open

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Depot
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Mar 12, 1:52 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03280699 Parts Open 1 - Jul 1, 2:36 PM
WL-03280700 Expenses Open 1 - Jul 1, 2:36 PM

Details