Zone 1
WD low temp errors
Shipping parts UPS NDA - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 1. Thank you!
Primary Delay5.9 days stuck in "WO Correction Needed"
⏱️
Total Delay13.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
0.0d
Assigned
5.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
WO Correction Needed
5.9d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/10/2026 NSuarez seems like there was work done but no labor time only travel please make proper corrections is the travel supposed to be the repair time?
3/6/26 CDempsey- Spoke to Kevin during our weekly 1:1 meeting about this Serviced wo needing to be closed. He is having issues with the app and his laptop is charging. Will fix this weekend.
2/23 KKelch Danielle called me back to schedule for 2/27 between 2 and 3 pm. Customer confirmed. Call logged on WO-01351837
2/23 KKelch called Danielle to schedule for tomorrow between 12 and 2 pm. Left info. Call logged on WO-01351837
2/20 KKelch called Danielle to schedule for 2/27 between 9 and 11 am. Advised to call back later. Call logged on WO-01351837
2/16 KKelch waiting for tracking to update prior to scheduling
2/16/26 SReich
Order No: 755848
Customer PO No: SR1538906
Customer: Midmark No Charge
Service Request NO: 1538906
Ship To Name: Animal Emergency Clinic
Ship To Address: 334 Fort Zumwalt Square
Ship To City/State: O FALLON, MO 63366
Waybill (Tracking #): 1ZE444250172333801
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 16-FEB-2026
LINE NO: 2.1 QTY: 1 ITEM: 002-10884-00 SERIAL #: DESCRIPTION: M11-05X DISPLAY ASSEMBLY
LINE NO: 4.1 QTY: 1 ITEM: 002-10909-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X CONNECTIVITY MODULE
LINE NO: 6.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY
LINE NO: 8.1 QTY: 1 ITEM: 002-10865-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11-05X CONTROL PCB ASSY
LINE NO: 10.1 QTY: 1 ITEM: 002-10884-00 SERIAL #: DESCRIPTION: M11-05X DISPLAY ASSEMBLY
LINE NO: 12.1 QTY: 1 ITEM: 002-10909-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X CONNECTIVITY MODULE
LINE NO: 14.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259046289180 DESCRIPTION: ARS LABEL, ST RT 47 WEST
2/16/2026jsells
spoke with Danielle, and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit
🔧Work Performed
replaced the main board and the connectivity module and performed functional test unit is working properly
🔍Technician Findings
found that the main board is not working properly and the module is not working properly
⚠️Problem Description
Zone 1
WD low temp errors
Shipping parts UPS NDA - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at
844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Inbound from +13142268931
Completed Feb 23, 2026
2/23 KKelch Danielle called me back to schedule for 2/27 between 2 and 3 pm. Customer confirmed. Call logged on WO-01351837
📋
Outbound to +16362405496
Completed Feb 23, 2026
2/23 KKelch called Danielle to schedule for tomorrow between 12 and 2 pm. Left info. Call logged on WO-01351837
📋
Outbound to +16362405496
Completed Feb 20, 2026
2/20 KKelch called Danielle to schedule for 2/27 between 9 and 11 am. Advised to call back later. Call logged on WO-01351837
📋
Outbound to +16362405496
Completed Feb 16, 2026
spoke with Danielle, and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit