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← WO Overview

WO-01351838 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Animal Emergency Clinic — 334 Fort Zumwalt Square, O FALLON MO, 63366

Feb 16, 2026 → Mar 1, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 16 → Feb 16, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 9 of 4 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 9 of 4 biz days used
Created: Feb 16, 2026 Completed: Mar 1, 2026
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 4
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 16 Awaiting Parts - Customer ⏸ Paused 0 —
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 23 Assigned ▶ Running 5 5 / 4
Feb 23 → Feb 27 Scheduled ▶ Running 4 9 / 4
Feb 27 → Mar 1 Tech On Site ▶ Running 0 9 / 4
Coordinators 9.8d
Field Work 0.5d
Billing 1.8d
✗ SLA Missed
Coordinators
9.8 days
Over SLA
Field Work
0.5 days
Billing
1.8 days
Over SLA
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Mar 1, 2026 (5 days late)
📅
9.0 days Total Age
⏱️
11.5d in 07e-Partial Project Longest Stage
🔄
11 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568672
Repair
Closed
Zone 1 WD low temp errors Shipping parts UPS NDA - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Danielle Mayhew
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351837 Invoiced
Repair • Kevin Cox
Created: Feb 16, 2026 • Closed: Mar 6, 2026
WO-01351838 (current) Invoiced
Repair • Kevin Cox
Created: Feb 16, 2026 • Closed: Mar 1, 2026
Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 11.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
0.0d
Assigned
5.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
11.5d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3/26 NSuarez Awaiting on Parent WO WO-01351837

3/2/26 RBerry- Updated serviced date to match work details.


2/23 KKelch Danielle called me back to schedule for 2/27 between 2 and 3 pm. Customer confirmed. Call logged on WO-01351837

2/23 KKelch called Danielle to schedule for tomorrow between 12 and 2 pm. Left info. Call logged on WO-01351837

2/20 KKelch called Danielle to schedule for 2/27 between 9 and 11 am. Advised to call back later. Call logged on WO-01351837

🔧 Work Performed
replaced the door cover and handle and the connectivity module and performed functional test unit is working properly
🔍 Technician Findings
found that door cover and handle need replaced and the connectivity module needs to be replaced
⚠️ Problem Description
Zone 1 WD low temp errors Shipping parts UPS NDA - For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 16, 11:13 AM
Case Number: 00568672
Subject: Repair
Status: Closed
📋
Work Order Created Feb 16, 11:33 AM
Work Order: WO-01351838
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Feb 16, 11:39 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Status: Assigned Feb 16, 2:13 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Status: Ready for Scheduling by Sherry Reich Feb 16, 3:54 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1h 41m
👷
▶
2 Technician Assigned Feb 16, 4:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⚠️ 5.0 business days
👷
Technician Assigned by Kaitlyn Kelch Feb 23, 9:12 AM
Technician: Kevin Cox
🗓️
▶
2 Status: Scheduled Feb 23, 12:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T20:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Kevin Cox Feb 27, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Mar 1, 4:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cox
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Mar 3, 3:22 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 23h
🚨 12.0 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 18, 1:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 14d 21h
📨
▶
3 Status: Invoice Pending Mar 19, 1:46 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-256958

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

📞
Case 00568672
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Kevin Cox
Scheduled
Feb 27, 3:00 PM
Created
Feb 16, 11:33 AM
Invoice #
SM-256958

Work Details (5)

Name Type Status Qty Amount Date
WL-03125305 Labor Open 0.66666666666667 $0.00 Mar 1, 4:04 PM
WL-03125306 Labor Open 1 $110.00 Mar 1, 4:04 PM
WL-03125307 Labor Open 0.75 $0.00 Mar 1, 4:04 PM
WL-03125308 Travel Open 28 $110.00 Mar 1, 4:04 PM
WL-03125309 Travel Open 22 $0.00 Mar 1, 4:04 PM

Details