Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351848 ↗ ServiceMax

KEYSIGHT TECHNOLOGIES (EMG) • Cross-Training • PC

📍 Nidal Al-Sharif Trunk Stock — 6211 S Crystal River Dr, Murray UT, 84123

Feb 16, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 27, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 16 Assigned ▶ Running 0 0
Feb 16 → Feb 27 Scheduled ▶ Running 9 9
Coordinators 9.0d
Billing 0.0d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 28, 2026 Completed: Feb 27, 2026 (1 days early)
📅
9.0 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568586
sent Chris B a email contract is showing inactive 2/16
Closed
Can I have a Work Order for Keysight Training for the week of Feb 21st and the week of Feb 28th, please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351848 (current) Invoiced
Cross-Training • Nidal Al-Sharif
Created: Feb 16, 2026 • Closed: Feb 27, 2026
WO-01352212 Invoiced
Cross-Training • Nidal Al-Sharif
Created: Feb 16, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Keysight Training 02.23 TO 02.28.26
🔍 Technician Findings
Keysight Training
⚠️ Problem Description
Can I have a Work Order for Keysight Training for the week of Feb 21st and the week of Feb 28th, please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account

Timeline

📞
Case Linked Feb 16, 9:18 AM
Case Number: 00568586
Subject: sent Chris B a email contract is showing inactive 2/16
Status: Closed
📋
▶
2 Work Order Created Feb 16, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 16, 12:56 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Nidal Al-Sharif
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-21T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
Labor Added Feb 23, 9:13 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 24, 9:04 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 25, 9:05 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 26, 9:06 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 27, 9:05 AM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Nidal Al-Sharif Feb 27, 4:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 3h, 0m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Mar 3, 1:54 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-255413

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00568586
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Nidal Al-Sharif
Scheduled
Feb 21, 10:00 AM
Created
Feb 16, 12:19 PM
Invoice #
SM-255413

Work Details (5)

Name Type Status Qty Amount Date
WL-03115914 Labor Open 8 $560.00 Feb 23, 9:13 AM
WL-03117216 Labor Open 8 $560.00 Feb 24, 9:04 AM
WL-03119086 Labor Open 8 $560.00 Feb 25, 9:05 AM
WL-03120857 Labor Open 8 $560.00 Feb 26, 9:06 AM
WL-03122712 Labor Open 8 $560.00 Feb 27, 9:05 AM

Details