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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352212 ↗ ServiceMax

KEYSIGHT TECHNOLOGIES (EMG) • Cross-Training • PC

📍 Nidal Al-Sharif Trunk Stock — 6211 S Crystal River Dr, Murray UT, 84123

Feb 16, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✓ SLA Met
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Entered ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 16 Assigned ▶ Running 0 0
Feb 16 → Feb 20 Scheduled ▶ Running 4 4
Coordinators 4.0d
Billing 0.0d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 21, 2026 Completed: Feb 20, 2026 (1 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568586
sent Chris B a email contract is showing inactive 2/16
Closed
Can I have a Work Order for Keysight Training for the week of Feb 21st and the week of Feb 28th, please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351848 Invoiced
Cross-Training • Nidal Al-Sharif
Created: Feb 16, 2026 • Closed: Feb 27, 2026
WO-01352212 (current) Invoiced
Cross-Training • Nidal Al-Sharif
Created: Feb 16, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Keysight Training 02/16 to 06/21/2026
🔍 Technician Findings
Keysight Training
⚠️ Problem Description
Can I have a Work Order for Keysight Training for the week of Feb 21st

Timeline

📞
Case Linked Feb 16, 9:18 AM
Case Number: 00568586
Subject: sent Chris B a email contract is showing inactive 2/16
Status: Closed
📋
▶
3 Work Order Created Feb 16, 4:47 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Sherry Reich
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Feb 16, 5:44 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 55m
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-16T15:00:00.000+0000
⏱️
Labor Added Feb 16, 7:37 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 17, 9:09 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 18, 8:41 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 19, 9:03 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 20, 9:07 AM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Nidal Al-Sharif Feb 20, 5:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 24, 10:36 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 5h, 0m
💰
▶
2 Status: Invoiced Feb 24, 10:47 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254817

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00568586
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Nidal Al-Sharif
Scheduled
Feb 16, 10:00 AM
Created
Feb 16, 4:47 PM
Invoice #
SM-254817

Work Details (5)

Name Type Status Qty Amount Date
WL-03107888 Labor Open 8 $560.00 Feb 16, 7:37 PM
WL-03108335 Labor Open 8 $560.00 Feb 17, 9:09 AM
WL-03109929 Labor Open 8 $560.00 Feb 18, 8:41 AM
WL-03111668 Labor Open 8 $560.00 Feb 19, 9:03 AM
WL-03113513 Labor Open 8 $560.00 Feb 20, 9:07 AM

Details