Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351851 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Feb 16, 2026 → Feb 18, 2026

✅ Completed
P3 3 business days from creation
Target: Feb 19, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met
Dispatch 0.0d
Coordinators 2.8d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Field Work
0.7 days
Created: Feb 16, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
3.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559299
<no subject>
Closed
Dental drill is not cutting correctly weak will not drill as it is supposed to. AZModel: iM3 - Pro 2000 Asset 13104955
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ashley Bersuch
Owner
Virtual Tech
Created
Jan 15, 2026
Work Orders from this Case (2)
WO-01338059 Invoiced
Virtual Tech • Virtual Tech
Created: Jan 15, 2026 • Closed: Feb 16, 2026
WO-01351851 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 16, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed the broken bit reseated turbine to get one hand piece spinning well and recommend a replacement hand piece for the other because of this reoccurring issue with all parts replaced. Site manager agreed and began process to replace it internally
🔍 Technician Findings
One drill with snapped but and another that isn’t cutting correctly
⚠️ Problem Description
Dental drill is not cutting correctly weak will not drill as it is supposed to. AZModel: iM3 - Pro 2000 Asset 13104955 https://www.ebiotrack.com/workorder.php?wo=71708

Timeline

📞
Case Linked Jan 15, 8:43 AM
Case Number: 00559299
Subject: <no subject>
Status: Closed
🚨 23.0 business days
📋
▶
2 Work Order Created Feb 16, 12:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 16, 2:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 25m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-18T21:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Feb 18, 5:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
🚗
5x Travel Added Feb 18, 5:40 PM
Type: Travel, Labor
Status: Open
Qty: 8, 1, 0.5, 38
✔️
▶
2 Status: Completed Feb 18, 11:19 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Feb 23, 10:10 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254645

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00559299
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 18, 4:30 PM
Created
Feb 16, 12:49 PM
Invoice #
SM-254645

Work Details (5)

Name Type Status Qty Amount Date
WL-03110951 Travel Open 8 - Feb 18, 5:40 PM
WL-03110952 Labor Open 1 $79.00 Feb 18, 5:40 PM
WL-03110953 Labor Open 0.5 $0.00 Feb 18, 5:40 PM
WL-03110954 Labor Open 1 $149.00 Feb 18, 5:40 PM
WL-03110955 Travel Open 38 - Feb 18, 5:40 PM

Details