Hi - Thanks for getting back to me so quickly.
I was told that when the Leads are connected, the machine is reading that they're not connected.
I double checked that there's no obstruction on the leads and that they're placed in the correct position.
Unsure if this may be a wire replacement that may be needed or not
Model: Burdick - ELI 280
Model Type: EKG
Custom Field: AM12 (S/N:123280001247)
Notes:
Asset ID: 13116139
Site: Oak Street Health - Oak Street Health - Strawberry Mansion, PA
Department: Wilmington Depot - Oak Street hot swapDepreciation Start Date:Physical Location: EMSARDepreciation Term: 7yrsSerial #: 123080000940
Unit arrived and was received in Depot.
Shipping hot swap to site:
Burdick - ELI 280
Asset ID#: 13264536
S/N: 124050001260
Outbound 1Z01E3E70395976628
Delivered - 2/18/2026
___
Expected back for repair:
Burdick - ELI 280
Asset ID: 13116139
Serial #: 123080000940
Return - 1Z01E3E79099807836
delivered to the depot on 3.2.26
🔍Technician Findings
Unit arrived into Depot with all accessories. Preparing unit for Repair/PM to place onto Hotswap Shelf.
⚠️Problem Description
When the Leads are connected, the machine is reading that they're not connected.
I double checked that there's no obstruction on the leads and that they're placed in the correct position.
Burdick - ELI 280
Asset ID: 13116139
Serial #: 123080000940
https://www.ebiotrack.com/workorder.php?wo=71712
📧
Email:WO-01352147 Swap Out
Completed Mar 23, 2026
From: ciarra.letchworth@oakstreethealth.com
To: depotsupport@emsar.com
Hi,
This WO-01352147 shows that the item was delivered to the depot on 3.2.26. Let me know if that wasn't the device you received.
Thanks,
Ciarra
--
Ciarra Letchworth | Cell: 312.835.8536 | Manager, Clinical Operations - Equipment & Facility Management | Treehouse
Oak Street Health | oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2Fy
To: alphonso.andre@oakstreethealth.com; jessica.corey@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00090451_2-16-2026 3-04 PM.pdf, ShippingLabel_0001_1Z01E3E79099807836.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352147
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of y
Timeline
📞
Case Linked Feb 16, 12:14 PM
Case Number:00568714
Subject:EKG Leads Off
Status:Closed
📋
▶
3
Work Order Created Feb 16, 2:11 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090451
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:1m
🔩
▶
2
2x Parts Added Feb 16, 3:10 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:58m
⚠️5.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 23, 9:21 AM
From:Reschedule
To:On Hold
Duration in Previous:6d 18h
🚨21.0 business days
🔧
Status: Tech On Site by Ryan SchwochowMar 23, 4:45 PM
From:On Hold
To:Tech On Site
Duration in Previous:28d 6h
⏳2.9 business days
👷
▶
2
Status: Assigned Mar 25, 3:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Samuel Klein
Technician:Samuel A Klein
⏱️
Labor Added Mar 25, 3:27 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Samuel KleinMar 25, 3:41 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:38m, 0m
📄
Status: Ready to Bill by Diane PattonMar 26, 10:31 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 49m
⚠️5.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 6h
💰
Status: Invoiced by Diane PattonApr 1, 6:10 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
🚨67.7 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-258111
Bottlenecks
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)