Zone 1
NWD Water bottle system issue. Run SR1532922
This dispatch needs to be completed on the same day as SR 1532922. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
2/18/2026 CRamen spoke with Abby and she requested Monday 2/23/2026 with tech arrival between 8-9am. Call logged on WO-01352215
2/18/26 lcoonrod
Your shipment 1ZE444250372642590
Estimated delivery
Today, February 18 by 9:00 P.M.
Order No: 755970
Customer PO No: SR1532928
Customer: Kings Veterinary Hospital
Service Request NO: 1532928
Ship To Name: Kings Veterinary Hospital
Ship To Address: 3335 West SR 22/3
Ship To City/State: LOVELAND, OH 45140-1568
Waybill (Tracking #): 1ZE444250372642590
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 053-1828-00 SERIAL #: DESCRIPTION: WATER BOTTLE W/FLATS, 1 LITER K
LINE NO: 2.1 QTY: 1 ITEM: 053-1828-00 SERIAL #: D
2/16/2026 CRamen assigned to Franco and placed into APC
2/16/2026jsells
spoke with Abby, and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit
🔧Work Performed
23feb2026 fjackson verified bottle system ok, pm will be performed on separate work order
🔍Technician Findings
customer already replaced water bottle/pm will be performed on separate work order
⚠️Problem Description
Zone 1
NWD Water bottle system issue. Run SR1532922
This dispatch needs to be completed on the same day as SR 1532922. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +15136970400
Completed Feb 18, 2026
2/18/2026 CRamen spoke with Abby and she requested Monday 2/23/2026 with tech arrival between 8-9am. Call logged on WO-01352215
📋
Outbound to +15136970400
Completed Feb 16, 2026
spoke with Abby, and I gave her the work order number and let her know that someone would be calling to schedule the onsite visit
Work Order: WO-01352215
Account: MIDMARK
Customer Case Number: SR 1532928
Location: Kings Veterinary Hospital
Address: 3335 West SR 22/3, LOVELAND, OH 45140
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2558146
Contact Name: Abby Whaley
Contact Phone: 15136970400
Contact Ema
PDF
00568878 SRA
Feb 16, 2026
PDF
00568878_SRA(1)
Feb 24, 2026
Timeline
📞
Case Linked Feb 16, 4:00 PM
Case Number:00568878
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 16, 4:54 PM
Work Order Created → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica SellsFeb 16, 5:02 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:8m
👷
▶
2
Technician Assigned Feb 16, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:14m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodFeb 18, 8:57 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 15h
📅
▶
2
Dispatch Scheduled Feb 18, 10:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1h 54m
⏳4.0 business days
🔧
Status: Tech On Site by Robert JacksonFeb 23, 9:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 22h
⏱️
3x Labor Added Feb 23, 9:44 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 0.25, 20
✔️
Status: Completed by Robert JacksonFeb 23, 9:51 PM
From:Tech On Site
To:Completed
Duration in Previous:12h 10m
🏁
Status: Closed by Robert JacksonFeb 23, 10:05 PM
From:Completed
To:Closed
Duration in Previous:13m
⏳2.2 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 25, 2:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 16h
📨
▶
3
Status: Invoice Pending Feb 26, 11:24 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254966
Bottlenecks
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)