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WO-01352217 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Kings Veterinary Hospital — 3335 West SR 22/3, LOVELAND OH, 45140

Feb 16, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 16 → Feb 18, 2026
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Feb 16, 2026 Completed: Feb 24, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 4
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 18 Awaiting Parts - Customer ⏸ Paused 2 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 4
Feb 18 → Feb 23 Scheduled ▶ Running 3 3 / 4
Feb 23 → Feb 24 Tech On Site ▶ Running 1 4 / 4
Material Management 2.0d
Coordinators 4.2d
Field Work 1.4d
Billing 1.5d
✗ SLA Missed
Material Management
2.0 days
Coordinators
4.2 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 16, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
5.4 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568878
Repair
Closed
Zone 1 NWD Water bottle system issue. Run SR1532922 This dispatch needs to be completed on the same day as SR 1532922. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Abby Whaley
Owner
Jessica Sells
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352215 Invoiced
Repair • Franco Jackson
Created: Feb 16, 2026 • Closed: Feb 23, 2026
WO-01352217 (current) Invoiced
Repair • Franco Jackson
Created: Feb 16, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/2026 CRamen spoke with Abby and she requested Monday 2/23/2026 with tech arrival between 8-9am. Call logged on WO-01352215


2/18/26 lcoonrod

Your shipment 1ZE444250372642590 Estimated delivery Today, February 18 by 9:00 P.M. Order No: 755970 Customer PO No: SR1532928 Customer: Kings Veterinary Hospital Service Request NO: 1532928 Ship To Name: Kings Veterinary Hospital Ship To Address: 3335 West SR 22/3 Ship To City/State: LOVELAND, OH 45140-1568 Waybill (Tracking #): 1ZE444250372642590 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 053-1828-00 SERIAL #: DESCRIPTION: WATER BOTTLE W/FLATS, 1 LITER K LINE NO: 2.1 QTY: 1 ITEM: 053-1828-00 SERIAL #: DESCRIPTION: WATER BOTTLE W/FLATS, 1 LITER K


2/16/2026 CRamen assigned to Franco and placed into APC

🔧 Work Performed
23feb2026 fjackson checked bottle and appears ok, issue may be o ring which pm will be performed on separate work order
🔍 Technician Findings
water bottle issue/ pm to be performed on separate work order
⚠️ Problem Description
Zone 1 NWD Water bottle system issue. Run SR1532922 This dispatch needs to be completed on the same day as SR 1532922. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 16, 4:00 PM
Case Number: 00568878
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 16, 4:54 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells Feb 16, 5:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
2 Status: Assigned Feb 16, 5:19 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 18, 8:57 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 15h
🗓️
▶
2 Status: Scheduled Feb 18, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-23T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 23, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 Labor Added Feb 23, 10:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 23m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 2:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending Feb 26, 11:24 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 1, 10:08 PM
Invoice Number: SM-254966

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00568878
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 23, 9:00 AM
Created
Feb 16, 4:54 PM
Invoice #
SM-254966

Work Details (2)

Name Type Status Qty Amount Date
WL-03107635 Parts Open 1 $0.00 Feb 16, 4:54 PM
WL-03117037 Labor Open 0.25 $27.50 Feb 23, 10:04 PM

Details