3/23 KSmith -- Scheduled for 3/31 with James. 9-11am. FSE is booked with repairs until then out of state. Logged on WO-01352254.
3/23 KSmith -- Sent email to schedule for 3/31
🔧Work Performed
Replaced both rear wheels. Product operating within manufacturers specifications.
🔍Technician Findings
Both rear wheels missing rubber.
⚠️Problem Description
Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replaced
Model 59T
sn-L-811419
Parts needed
2 rear wheels. 2748087 https://www.ebiotrack.com/workorder.php?wo=71722
From: fosterems1@gmail.com
To: ksmith@emsar.com
That is fine. If you have an approximate time of day, that would be helpful. Thanks.
On Mon, Mar 23, 2026 at 11:59 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Good Morning James,
The parts for the repair of your two EMS units have shipped and are scheduled to arrive this week.
Would Tuesday, March 31st work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
📧
Email: FOSTER EMS -- EMS Repairs -- WO-01352254
Completed Mar 23, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: FOSTER EMS -- EMS Repairs -- WO-01352254
Body:
Good Morning James,
The parts for the repair of your two EMS units have shipped and are scheduled to arrive this week.
Would Tuesday, March 31st work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaime
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 17, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352254Location: FOSTER EMSAddress: 22 MOUNT HYGEIA RD Foster, RI 02825Device: Model 59-T EZ-Glide L811419Problem Description: Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replac
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 10, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352254Location: FOSTER EMSAddress: 22 MOUNT HYGEIA RD Foster, RI 02825Device: Model 59-T EZ-Glide L811419Problem Description: Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replac
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 3, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352254Location: FOSTER EMSAddress: 22 MOUNT HYGEIA RD Foster, RI 02825Device: Model 59-T EZ-Glide L811419Problem Description: Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replac
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 24, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352254Location: FOSTER EMSAddress: 22 MOUNT HYGEIA RD Foster, RI 02825Device: Model 59-T EZ-Glide L811419Problem Description: Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replac
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: fosterems1@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352254Location: FOSTER EMSAddress: 22 MOUNT HYGEIA RD Foster, RI 02825Device: Model 59-T EZ-Glide L811419Problem Description: Q-00032525
Ferno Ez -glide
2 - 6 inch wheels need replac
Work Order: WO-01352254
Account: FOSTER EMS
Customer Case Number:
Location: FOSTER EMS
Address: 22 MOUNT HYGEIA RD, Foster, RI 02825
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: L811419
Contact Name: James Waterman
Contact Phone: (401) 255-1996
Contact Email: fosterems1@gmail.com
Due
Timeline
📞
Case Linked Feb 11, 4:09 PM
Case Number:00567612
Subject:2/16 chat'd EMS to add site to ebt
Status:Closed
⏳5.0 business days
📋
▶
2
Work Order Created Feb 17, 7:58 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Feb 17, 8:15 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:15m
🚨24.0 business days
📅
Status: Ready for Scheduling by Audrey TharpMar 20, 11:32 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:31d 2h
👷
▶
2
Technician Assigned Mar 20, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:13m
🔩
2x Parts Added Mar 20, 1:26 PM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Mar 23, 4:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:3d 5h
⚠️6.9 business days
🔧
Status: Tech On Site by Paul BonangMar 31, 8:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 16h
✔️
▶
2
Status: Completed Mar 31, 4:37 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 0.25, 27
🏁
Status: Closed by Paul BonangMar 31, 4:46 PM
From:Completed
To:Closed
Duration in Previous:9m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Apr 2, 1:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Apr 3, 4:09 PM
Invoice Number:SM-258159
Bottlenecks
Awaiting Parts
Duration: 24.0 business days (threshold: 3.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)