4/1 SRogers: Manually moved the WO back to serviced so FSE can fill out newly created EBT link and can sync. CHANGED/LATE CLOSURE SHOULD NOT COUNT AGAINST TECH - THIS WAS AN ERROR BY DISPATCH IN CREATION.
4/1/26 SReich - Removing 2863608-25708-71723-wo (this should have been a PM WO) and created a PM SO. Cannot cancel the SO-wo on ebt side because it is closed. Chattering EMS and tech.
3/31/26 NatoshaB - assisted Paul w/converting this WO to PM for 2 units. Customer only needed repair/wheels replaced on 1 unit + PM on 2.
3/23 KSmith -- Scheduled for 3/31 with James. 9-11am. FSE is booked with repairs until then out of state. Logged on WO-01352254.
3/23 KSmith -- Sent email to schedule for 3/31 on WO-01352254
3/16/26 RBerry- Updated due date based on special instructions to schedule with WO-01352254. WO-01352254 is in awaiting parts status.
3/11/26 RBerry- Updated due date based on special instructions to schedule with WO-01352254. WO-01352254 is in awaiting parts status.
3/6/26 RBerry- WO-01352254 is still in awaiting parts. Updated due date.
2/24/26 RBerry- Updated due date based on special instructions to schedule with WO-01352254. WO-01352254 is in awaiting parts status.
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: L811419 - Asset ID: 13410086
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 06-019139 - Asset ID: 13410087
🔍Technician Findings
2 Chairs in need of a PM service.
⚠️Problem Description
Q-00032525
PM on 2 units
https://www.ebiotrack.com/inspection.php?iid=33825
Mar 31, 2026 4:50pm
@Sherry Reich The ebt link is not correct for pm's. Can you please help? @Shawn Rogers
Work Order: WO-01352255
Account: FOSTER EMS
Customer Case Number:
Location: FOSTER EMS
Address: 22 MOUNT HYGEIA RD, Foster, RI 02825
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 06019139
Contact Name: James Waterman
Contact Phone: (401) 255-1996
Contact Email: fosterems1@gmail.com
Due
Timeline
📞
Case Linked Feb 11, 4:09 PM
Case Number:00567612
Subject:2/16 chat'd EMS to add site to ebt
Status:Closed
⏳5.0 business days
📋
▶
2
Work Order Created Feb 17, 8:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 17, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 48m
🚨25.0 business days
🗓️
▶
2
Status: Scheduled Mar 23, 4:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-31T13:00:00.000+0000
⚠️6.9 business days
🔧
Status: Tech On Site by Paul BonangMar 31, 8:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 16h
⏱️
▶
2
2x Labor Added Mar 31, 7:18 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:10h 21m
⚠️
Status: Incomplete by Shawn RogersApr 1, 8:40 AM
From:Closed, Incomplete
To:Incomplete, Completed
Duration in Previous:13h 21m, 0m
🏁
Status: Closed by Ben SaurApr 1, 9:36 AM
From:Completed
To:Closed
Duration in Previous:55m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Apr 2, 1:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Apr 3, 4:09 PM
Invoice Number:SM-258159
Bottlenecks
Assigned
Duration: 24.9 business days (threshold: 4.0 business hours)
Exceeded by 24.4 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)