Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352265 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Feb 17, 2026 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (10 biz days early)
Active: 42 biz days
🕐 Clock stopped: Canceled (Apr 16, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Feb 23 → Apr 2, 2026
28 business days (counted)
Running total: 32 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Apr 2 → Apr 14, 2026
8 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Feb 17, 2026 Canceled: Apr 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 23 Assigned ▶ Running 4 4
Feb 23 → Apr 2 Scheduled ▶ Running 28 32
Apr 2 → Apr 14 Reschedule ▶ Running 8 40
Apr 14 → Apr 14 Entered ▶ Running 0 40
Dispatch 0.0d
Coordinators 42.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.3 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 16, 2026 (14 days early)
📅
43.0 days Total Age
⏱️
28.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569049
6008320997
Closed
38R SYS-LC-1260 Contract ends 12/31/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1315D-B DE64263535 1200 Series Diode Array Detector G1330B-B DE84970260 1200 Cooled Thermostatted ALS G1312B DE63059979 1260 Binary Pump G1379B JP82009420 1260 Infinity Micro Degasser. G1316B DE60559665 1200 Series Thermost. Col. Compartm. SL G1367D DE82555287 1200 Series High Performance ALS SL Plus
Priority
High
Origin
Web
Reason
New Case
Contact
Huan Doan
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352264 Invoiced
Preventive Maintenance • Larry Alberty
Created: Feb 17, 2026 • Closed: Apr 14, 2026
WO-01352265 (current) Canceled
EOQ
Created: Feb 17, 2026
Behind Schedule - Needs Attention
Canceled • 178 days old
🚨
Primary Delay 28.3 days stuck in "Scheduled"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
28.3d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/16/26 lcoonrod cancelled and returned to Agilent

4/4/16 lcoonrod returning EOQ to Agilent per email from Larry.

4/2/26 lcoonrod showing in rescheduled status

01 April 2026 Larry Alberty

Started PM. Stopped PM due to repair parts on back order.


20 Feb 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
01 April 2026 Larry Alberty Started PM. Stopped PM due to repair parts on back order.
⚠️ Problem Description
38R SYS-LC-1260 Contract ends 12/31/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1315D-B DE64263535 1200 Series Diode Array Detector G1330B-B DE84970260 1200 Cooled Thermostatted ALS G1312B DE63059979 1260 Binary Pump G1379B JP82009420 1260 Infinity Micro Degasser. G1316B DE60559665 1200 Series Thermost. Col. Compartm. SL G1367D DE82555287 1200 Series High Performance ALS SL Plus
📄 Description
LC 1260 System
📞 Call Description
APR 2026 LC EOQ

Timeline

📞
▶
4 Case Linked Feb 17, 8:39 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01352265
Type: EOQ
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-04-02T13:00:00.000+0000
🚨 28.0 business days
🔄
Status: Reschedule by Larry Alberty Apr 1, 10:36 PM
From: Scheduled
To: Reschedule
Duration in Previous: 37d 10h
⚠️ 9.2 business days
🆕
Status: Entered by Leona Coonrod Apr 14, 1:53 PM
From: Reschedule, Entered
To: Entered, Canceled
Duration in Previous: 12d 15h, 0m

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 28.3 business days (threshold: 2.0 business days)
Exceeded by 26.3 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00569049
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 8:41 AM
Invoice #
N/A

Details