We have 4 concentrators for pickup/service in central supply.
Invacare - IRC5LXO2 Concentrator
Asset tag ID 13196886
https://www.ebiotrack.com/workorder.php?wo=7091
Invacare - IRC5LX Concentrator
Asset tag ID 12982832
AIRSEP - VISION AIR O2 CONCENTRATOR
Asset tag ID 13035623
AIRSEP - NEWLIFE CONCENTRATOR
Asset ID: 12985741
24 x 24 x 30" 275 lb Double Wall Box
Outbound 1Z01E3E70393702702
Est Delivery Date: 7/3/2026
Return
1Z01E3E79097715859
🔍Technician Findings
Customer approved the depot repair quote, and EMSAR provided a depot shipping kit and prepaid return label. The equipment was not received after multiple return notifications and automated hard-hold follow-ups. No equipment evaluation or repair service was performed. Work order closed for materials and shipping expenses incurred to date.
⚠️Problem Description
We have 4 concentrators for pickup/service in central supply.
AIRSEP - VISION AIR
Asset ID#: 13035623
S/N: V0325406
https://www.ebiotrack.com/omnicor/workorder.php?wo=7094
To: msulton@cwpinc.org; apinkos@lutherancare.org
CC: scott.berry@emsar.com
BCC:
Attachment: Depot_Shipment_Ticket_00098643_7-1-2026 10-54 AM.pdf, ShippingLabel_0001_1Z01E3E79097715859.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352316 -
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for repair.
To support the r
To: msulton@cwpinc.org
CC: scott.berry@emsar.com
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00098643_7-1-2026 10-54 AM.pdf, ShippingLabel_0001_1Z01E3E79097715859.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352316 -
Body:
Dear Customer,
We are following up regarding the depot repair request listed below. Our records indicate that we are still awaiting the return of the equipment for repair.
To support the ret
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jun 30, 2026
To: msulton@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352316Location: LUTHERAN CAREAddress: 108 UTICA ROAD CLINTON, NY 13323Device: Problem Description: We have 4 concentrators for pickup/service in central supply.
AIRSEP - VISION AIR
Ass
Case #00566728 – OMNI L2 Review
Status: Closed | Priority: Standard
We have 4 concentrators for pickup/service in central supply.
Invacare - IRC5LXO2 Concentrator
Asset tag ID 13196886
https://www.ebiotrack.com/workorder.php?wo=7091
Invacare - IRC5LX Concentrator
Asset tag ID 12982832
AIRSEP - VISION AIR O2 CONCENTRATOR
Asset tag ID 13035623
AIRSE
💬Case Comment
Internal Feb 11, 2026 4:28pm
Pictures provided on case 00567424.
Timeline
📞
Case Linked Feb 9, 3:34 PM
Case Number:00566728
Subject:OMNI L2 Review
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Feb 17, 10:29 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:0m
🚨10.0 business days
⏸️
Status: On Hold by Kathryn CoombsMar 2, 2:16 PM
From:Assigned
To:On Hold
Duration in Previous:13d 3h
🚨64.0 business days
👷
Status: Assigned by Ryan SchwochowMay 29, 3:10 PM
From:On Hold
To:Assigned
Duration in Previous:87d 23h
🚨22.0 business days
📦
▶
2
Parts Requested Jun 30, 11:36 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:31d 20h
⏳2.0 business days
📦
▶
3
Parts Requested Jul 1, 2:31 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:1d 2h
⏸️
Status: On Hold by Ryan SchwochowJul 2, 12:20 PM
From:Reschedule
To:On Hold
Duration in Previous:21h 48m
🚨64.0 business days
🏁
Status: Closed by Ryan SchwochowOct 1, 3:42 PM
From:On Hold
To:Closed
Duration in Previous:91d 3h
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Oct 3, 11:44 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-274286
Bottlenecks
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Assigned
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)