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WO-01352318 ↗ ServiceMax

LUTHERAN CARE • Depot • P5

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Feb 17, 2026 → Present

⛔ Blocked
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
⚠ 119 biz days overdue
Active: 124 biz days
Paused: 1 biz days
Budget: 5 biz days
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Mar 2, 2026
9 business days (counted)
Running total: 9 of 5 biz days used
63d
▶ Clock Running
Status: On Hold
Mar 2 → May 29, 2026
63 business days (counted)
Running total: 72 of 5 biz days used
21d
▶ Clock Running
Status: Assigned
May 29 → Jun 30, 2026
21 business days (counted)
Running total: 93 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 30 → Jul 1, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 94 of 5 biz days used
30d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 14, 2026
30 business days (counted)
Running total: 124 of 5 biz days used
Created: Feb 17, 2026 Today
Business Days Used 124 / 5
0 5d budget +119d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 5
Feb 17 → Mar 2 Assigned ▶ Running 9 9 / 5
Mar 2 → May 29 On Hold ▶ Running 63 72 / 5
May 29 → Jun 30 Assigned ▶ Running 21 93 / 5
Jun 30 → Jul 1 Awaiting Parts ⏸ Paused 1 —
Jul 1 → Jul 2 Reschedule ▶ Running 1 94 / 5
Jul 2 → Aug 14 On Hold ▶ Running 30 124 / 5
Dispatch 0.0d
Material Management 2.0d
Holding 63.6d (excluded)
Coordinators 33.3d
⚠ Overdue
Dispatch
0.0 days
Material Management
2.0 days
Holding (excluded from total)
63.6 days
Coordinators
33.3 days
Over SLA
Created: Feb 17, 2026 Due: Jul 31, 2026 (14 days overdue)
📅
126.0 days Total Age
⏱️
63.6d in On Hold Longest Stage
🔄
6 transitions Status Changes
⚠️
30.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566728
OMNI L2 Review
Closed
We have 4 concentrators for pickup/service in central supply. Invacare - IRC5LXO2 Concentrator Asset tag ID 13196886 https://www.ebiotrack.com/workorder.php?wo=7091 Invacare - IRC5LX Concentrator Asset tag ID 12982832 AIRSEP - VISION AIR O2 CONCENTRATOR Asset tag ID 13035623 AIRSEP - NEWLIFE CONCENTRATOR Asset ID: 12985741
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Sulton
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (4)
WO-01352305 On Hold
Depot • Ryan Schwochow
Created: Feb 17, 2026
WO-01352313 On Hold
Depot • Ryan Schwochow
Created: Feb 17, 2026
WO-01352316 On Hold
Depot • Ryan Schwochow
Created: Feb 17, 2026
WO-01352318 (current) On Hold
Depot • Ryan Schwochow
Created: Feb 17, 2026
Blocked - Action Required
On Hold • 177 days old
🚨
Primary Delay 63.6 days stuck in "On Hold"
⏱️
Total Delay 30.6 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
31.6d / 0.5d SLA
On Hold
63.6d
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/2/26-RS - Sending reminder email with RL attached - On-Hold Awaiting equipment - 

🔧 Work Performed
24 x 24 x 30" 275 lb Double Wall Box Outbound 1Z01E3E70397930299 Delivery Date: 7/3/2026 Return 1Z01E3E79099871909
⚠️ Problem Description
We have 4 concentrators for pickup/service in central supply. AIRSEP - NEWLIFE CONCENTRATOR Asset ID: 12985741 S/N: 725731 https://www.ebiotrack.com/omnicor/workorder.php?wo=7095

Timeline

📞
Case Linked Feb 9, 3:34 PM
Case Number: 00566728
Subject: OMNI L2 Review
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Feb 17, 10:30 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 10.0 business days
⏸️
Status: On Hold by Kathryn Coombs Mar 2, 2:16 PM
From: Assigned
To: On Hold
Duration in Previous: 13d 3h
🚨 64.0 business days
👷
Status: Assigned by Ryan Schwochow May 29, 3:10 PM
From: On Hold
To: Assigned
Duration in Previous: 87d 23h
🚨 22.0 business days
📦
▶
2 Parts Requested Jun 30, 11:37 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 31d 20h
⏳ 2.0 business days
📦
▶
3 Parts Requested Jul 1, 2:46 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 3h
⏸️
Status: On Hold by Ryan Schwochow Jul 2, 12:23 PM
From: Reschedule
To: On Hold
Duration in Previous: 21h 37m

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Assigned
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days

🔗 Related Artifacts

📞
Case 00566728
Closed
📦
Parts Order 00098644
Closed
📦
Parts Order 00098735
Open

ℹ️ Work Order Details

Status
On Hold
Priority
P5
Type
Depot
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Feb 17, 10:30 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03280716 Parts Open 1 - Jul 1, 2:46 PM
WL-03280717 Expenses Open 1 - Jul 1, 2:46 PM

Details