Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352344 ↗ ServiceMax

LORETTO • Delivery • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Feb 17, 2026 → Mar 16, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Canceled (Mar 16)
✗ SLA Missed (17d late)
Dispatch 0.2d
Coordinators 21.1d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
21.1 days
Over SLA
Created: Feb 17, 2026 Due: Mar 19, 2026 Completed: Mar 16, 2026 (3 days early)
📅
19.9 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568640
Follow up to WO-01327137
Closed
Follow up to WO-01327137 1 - delivery (field tech to pickup unit and deliver to syracuse depot) Inspection #: 10443 Asset ID: 13040978 Serial #: 04B096566 Model: Invacare - IRC5LX Notes: Failed inspection. unit going into alarm within 20sec of unit being powered on. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7098
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352344 (current) Canceled
Delivery
Created: Feb 17, 2026
WO-01352346 Assigned
Depot - Syracuse • Ryan Schwochow
Created: Feb 17, 2026
Behind Schedule - Needs Attention
Canceled • 86 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
20.9d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/16 KHardison - Cancelling, Not needed.

3/16 KSmith -- Units are already at the depot. WO can be cancelled per Shawn R

⚠️ Problem Description
Follow up to WO-01327137 1 - delivery (field tech to pickup unit and deliver to syracuse depot) Inspection #: 10443 Asset ID: 13040978 Serial #: 04B096566 Model: Invacare - IRC5LX Notes: Failed inspection. unit going into alarm within 20sec of unit being powered on. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7098

Timeline

📞
Case Linked Feb 16, 10:47 AM
Case Number: 00568640
Subject: Follow up to WO-01327137
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 17, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 17, 11:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T19:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 24, 8:14 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 20h
🗓️
▶
2 Status: Scheduled Feb 24, 9:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-12T12:00:00.000+0000
🚨 15.0 business days
🆕
Status: Entered by Kourtney Smith Mar 16, 9:39 AM
From: Scheduled
To: Entered
Duration in Previous: 19d 22h
🚫
Status: Canceled by Kimberly Hardison Mar 16, 11:08 AM
From: Entered
To: Canceled
Duration in Previous: 1h 29m

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00568640
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Delivery
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 11:48 AM
Invoice #
N/A

Details