Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352346 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Feb 17, 2026 → Present

🟢 On Track
PSM Last business day of February 2026
Target: Feb 27, 2026
⚠ 77d overdue
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Feb 17, 2026 Due: Mar 19, 2026 (57 days overdue)
📅
63.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568640
Follow up to WO-01327137
Closed
Follow up to WO-01327137 1 - delivery (field tech to pickup unit and deliver to syracuse depot) Inspection #: 10443 Asset ID: 13040978 Serial #: 04B096566 Model: Invacare - IRC5LX Notes: Failed inspection. unit going into alarm within 20sec of unit being powered on. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7098
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352344 Canceled
Delivery
Created: Feb 17, 2026
WO-01352346 (current) Assigned
Depot - Syracuse • Ryan Schwochow
Created: Feb 17, 2026
On Track
Assigned • 86 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Follow up to WO-01327137 1 - Syracuse Depot WO for the repair Inspection #: 10443 Asset ID: 13040978 Serial #: 04B096566 Model: Invacare - IRC5LX Notes: Failed inspection. unit going into alarm within 20sec of unit being powered on. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7099

Timeline

📞
Case Linked Feb 16, 10:47 AM
Case Number: 00568640
Subject: Follow up to WO-01327137
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Feb 17, 11:51 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00568640
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Feb 17, 11:51 AM
Invoice #
N/A

Details