2/17 MOwens Per Matt Bateman & Connie, the 3 installs are to be scheduled under Todd Fogiel for 2/23, 2/24, and 2/25. All 3 trucks have the UFP installed.
🔧Work Performed
2/23/26
Universal plate mounts installed
Floor drilled
Wiring installed
Troubleshoot removable section issues with Brett
Install rail
Install carriage
2/24/26-
Unit not charging
Troubleshoot
Found rail not charging. Swapped rail
Charged carriage
Not taking charge
Swap carriage. Charges carriage
Troubleshoot over phone and report voltages.
Cut and install rear step
Install ferno connect wiring
Unit still not charging
Troubleshoot with tech support
2/25/26
Troubleshoot with tech support
Determine new parts required. Ferno is sending an engineer out
🔍Technician Findings
2/23/26
Universal plate mounts installed
Floor drilled
Wiring installed
Troubleshoot removable section issues with Brett
Install rail
Install carriage
2/24/26-
Unit not charging
Troubleshoot
Found rail not charging. Swapped rail
Charged carriage
Not taking charge
Swap carriage. Charges carriage
Troubleshoot over phone and report voltages.
Cut and install rear step
Install ferno connect wiring
Unit still not charging
Troubleshoot with tech support
2/25/26
Troubleshoot with tech support
Determine new parts required. Ferno is sending an engineer out
⚠️Problem Description
INSTALLATION OF POWER F2 RAIL, CARRIAGE AND CONNECT
Product Id # 1 POWER F2 CARRIAGE W/ PWR DRIVE 25C227707
📄Description
Powered Fastener system
📞
Call
Completed Feb 17, 2026
No call needed per Natosha.
📅
WO-01352394 - Installation - Power F2 Fastening System - HAMLIN - LINCOLN EMS
Feb 23, 2026 11:00am – 5:00pm
Work Order: WO-01352394
Account: FERNO
Customer Case Number: Claim #:865
Location: LINCOLN EMS
Address: 14 1ST STREET, HAMLIN, WV 25523
Manufacturer: Ferno
Model #: Power F2 Fastening System
Serial #: 25C227707
Contact Name: TRISH
Contact Phone: 304-544-9871
Contact Email:
Due Date: 2/25/2026
Sched
PDF
Claim 865 Lincoln EMS - WV
Feb 17, 2026
Timeline
📞
Case Linked Feb 17, 10:43 AM
Case Number:00569162
Subject:Installation at Lincoln EMS - WV
Status:Closed
📋
Work Order Created Feb 17, 2:11 PM
Work Order:WO-01352394
Type:Installation
Priority:PC
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 17, 2:16 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Feb 17, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
🗓️
▶
2
Status: Scheduled Feb 17, 2:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-23T16:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Todd FogielFeb 23, 12:44 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
🚗
4x Travel Added Feb 23, 6:57 PM
Type:Travel, Labor, Expenses
Status:Open
Qty:268, 6.25, 5.75, 1
⏳2.6 business days
⏱️
16x Labor Added Feb 25, 6:16 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.75, 25, 1, 12
💵
▶
2
Expenses Added Feb 25, 6:46 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 6h, 0m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Feb 27, 2:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Mar 2, 8:30 AM
Invoice Number:SM-255218
Bottlenecks
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)