Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 25, 2026
✗ SLA Missed (1 biz days late)
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Feb 17, 2026
Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 17 → Feb 17
Created
▶ Running
0
0
Feb 17 → Feb 17
Ready for Scheduling
▶ Running
0
0
Feb 17 → Feb 17
Assigned
▶ Running
0
0
Feb 17 → Feb 25
Scheduled
▶ Running
6
6
Feb 25 → Feb 26
Tech On Site
▶ Running
1
7
Coordinators Over SLA
Field Work Over SLA
Created: Feb 17, 2026
Due: Feb 25, 2026
Completed: Feb 26, 2026 (on time)
⏱️
6.5d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00569162
Installation at Lincoln EMS - WV
Closed
INSTALLATION OF POWER F2 RAIL, CARRIAGE AND CONNECT
Product Id # 1 POWER F2 CARRIAGE W/ PWR DRIVE 25C227707
🚨
Primary Delay
6.5 days stuck in "Scheduled"
⏱️
Total Delay
5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
6.5d
/ 2.0d SLA
Tech On Site
1.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (1)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
2/17 MOwens Per Matt Bateman & Connie, the 3 installs are to be scheduled under Todd Fogiel for 2/23, 2/24, and 2/25. All 3 trucks have the UFP installed.
🔧
Work Performed
Checked voltages
Ferno confirmed parts required
🔍
Technician Findings
Unit located
Unit inoperable
⚠️
Problem Description
INSTALLATION OF POWER F2 RAIL, CARRIAGE AND CONNECT
Product Id # 1 POWER F2 CARRIAGE W/ PWR DRIVE 26C231797
📄
Description
Powered Fastener system
📞
Call
Completed
Feb 17, 2026
No call needed per Natosha.
📅
WO-01352396 - Installation - Power F2 Fastening System - HAMLIN - LINCOLN EMS
Feb 23, 2026 11:00am – 5:00pm
Work Order: WO-01352396
Account: FERNO
Customer Case Number: Claim #:865
Location: LINCOLN EMS
Address: 14 1ST STREET, HAMLIN, WV 25523
Manufacturer: Ferno
Model #: Power F2 Fastening System
Serial #: 26C231797
Contact Name: TRISH
Contact Phone: 304-544-9871
Contact Email:
Due Date: 2/25/2026
Sched
PDF
Claim 865 Lincoln EMS - WV
Feb 17, 2026
Timeline
📞
Case Number:
00569162
Subject:
Installation at Lincoln EMS - WV
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
3m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
27m, 0m
📅
Scheduled For:
2026-02-23T16:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
7d 18h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
10h 8m, 0m
📄
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-255217
Bottlenecks
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Scheduled
Feb 23, 11:00 AM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03120170
Labor
Open
1
$130.00
Feb 25, 7:05 PM