Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352396 ↗ ServiceMax

FERNO • Installation • PC

📍 LINCOLN EMS — 14 1ST STREET, HAMLIN WV, 25523

Feb 17, 2026 → Feb 25, 2026

✅ Completed
PC Per client agreement
Target: Feb 25, 2026
🕐 Clock stopped: Completed (Feb 26)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.6d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 25, 2026 Completed: Feb 26, 2026 (on time)
📅
6.6 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569162
Installation at Lincoln EMS - WV
Closed
INSTALLATION OF POWER F2 RAIL, CARRIAGE AND CONNECT Product Id # 1 POWER F2 CARRIAGE W/ PWR DRIVE 25C227707
Priority
Standard
Origin
Email
Reason
New Case
Contact
TRISH
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (3)
WO-01352394 Invoiced
Installation • Todd Fogiel
Created: Feb 17, 2026 • Closed: Feb 25, 2026
WO-01352396 (current) Invoiced
Installation • Todd Fogiel
Created: Feb 17, 2026 • Closed: Feb 25, 2026
WO-01352397 Invoiced
Installation • Todd Fogiel
Created: Feb 17, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 MOwens Per Matt Bateman & Connie, the 3 installs are to be scheduled under Todd Fogiel for 2/23, 2/24, and 2/25. All 3 trucks have the UFP installed.

🔧 Work Performed
Checked voltages Ferno confirmed parts required
🔍 Technician Findings
Unit located Unit inoperable
⚠️ Problem Description
INSTALLATION OF POWER F2 RAIL, CARRIAGE AND CONNECT Product Id # 1 POWER F2 CARRIAGE W/ PWR DRIVE 26C231797
📄 Description
Powered Fastener system

Timeline

📞
Case Linked Feb 17, 10:43 AM
Case Number: 00569162
Subject: Installation at Lincoln EMS - WV
Status: Closed
📋
▶
2 Work Order Created Feb 17, 2:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 17, 2:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 27m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-23T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Todd Fogiel Feb 25, 8:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 18h
⏱️
▶
2 Labor Added Feb 25, 7:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Todd Fogiel
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 8m, 0m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Feb 27, 2:28 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:30 AM
Invoice Number: SM-255217

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Feb 23, 11:00 AM
Created
Feb 17, 2:13 PM
Invoice #
SM-255217

Work Details (1)

Name Type Status Qty Amount Date
WL-03120170 Labor Open 1 $130.00 Feb 25, 7:05 PM

Details