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WO-01352428 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 DPT LABORATORIES — 3300 RESEARCH PLAZA, San Antonio TX, 78235

Feb 17, 2026 → Apr 9, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Apr 9)
✓ SLA Met (21d early)
Dispatch 0.0d
Coordinators 38.2d
Field Work 0.5d
Billing 11.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
38.2 days
Over SLA
Field Work
0.5 days
Billing
11.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 9, 2026 (21 days early)
📅
37.4 days Total Age
⏱️
32.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00569392
6008349747
Closed
28V SYS-GC-6890N Contract ends 12/31/2026 repair included PM / EOQ G2913A CN61332087 7683B Autoinjector Module G2614A CN61539276 7683 Autosampler tray module G1530N CN10530017 6890N Network GC System
Priority
High
Origin
Web
Reason
New Case
Contact
Sergio J. Montez
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352428 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Feb 17, 2026 • Closed: Apr 9, 2026
WO-01352430 Invoiced
EOQ • Jose Gutierrez
Created: Feb 17, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 32.4 days stuck in "Assigned"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
32.4d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.10.26 hshaw - moved WO to BR, waiting for mService to close. TBA $377.50

4/2/26 lcoonrod added to FSM board

Please assign to Jose Gutierrez ARP to site is 20 miles. Zone 1

🔧 Work Performed
Performed GC maintenance per ACE task list working instructions in preparation for OQ delivery following afterward.
⚠️ Problem Description
28V SYS-GC-6890N Contract ends 12/31/2026 repair included PM / EOQ G2913A CN61332087 7683B Autoinjector Module G2614A CN61539276 7683 Autosampler tray module G1530N CN10530017 6890N Network GC System
📄 Description
GC 6890N System
📞 Call Description
APR 2026 LC PM

Timeline

📞
Case Linked Feb 17, 3:29 PM
Case Number: 00569392
Subject: 6008349747
Status: Closed
📋
Work Order Created Feb 17, 3:36 PM
Work Order: WO-01352428
Type: Preventive Maintenance
Priority: PC
📅
▶
2 Status: Ready for Scheduling Feb 17, 3:48 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 33.0 business days
🗓️
▶
2 Status: Scheduled Apr 2, 1:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-04-09T14:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
3 Status: Tech On Site Apr 9, 1:41 PM
Status: Tech On Site → 4x Labor Added → 7x Parts Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 19, 13
🔩
7x Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Apr 9, 5:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jose Gutierrez
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 13m, 0m
🔩
▶
2 Parts Added Apr 10, 10:19 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 16h 26m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 12:13 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 1h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 4h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 32.4 business days (threshold: 4.0 business hours)
Exceeded by 31.9 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00569392
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Apr 9, 10:00 AM
Created
Feb 17, 3:36 PM
Invoice #
SM-259985

Work Details (13)

Name Type Status Qty Amount Date
WL-03179739 Labor Open 0.5 $37.50 Apr 9, 1:42 PM
WL-03179740 Labor Open 2 $302.50 Apr 9, 1:42 PM
WL-03179741 Travel Open 19 $0.00 Apr 9, 1:43 PM
WL-03179742 Travel Open 13 $0.00 Apr 9, 1:43 PM
WL-03179747 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179748 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179749 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179750 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179751 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179752 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03179753 Parts Open 1 $0.00 Apr 9, 1:46 PM
WL-03180276 Labor Open 0.5 $37.50 Apr 9, 5:53 PM
WL-03181191 Parts Open 2 $0.00 Apr 10, 10:19 AM

Details