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WO-01352430 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 DPT LABORATORIES — 3300 RESEARCH PLAZA, San Antonio TX, 78235

Feb 17, 2026 → Apr 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Apr 10)
✓ SLA Met (20d early)
Dispatch 0.0d
Coordinators 39.2d
Field Work 0.3d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
39.2 days
Over SLA
Field Work
0.3 days
Billing
9.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 10, 2026 (20 days early)
📅
38.4 days Total Age
⏱️
32.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569392
6008349747
Closed
28V SYS-GC-6890N Contract ends 12/31/2026 repair included PM / EOQ G2913A CN61332087 7683B Autoinjector Module G2614A CN61539276 7683 Autosampler tray module G1530N CN10530017 6890N Network GC System
Priority
High
Origin
Web
Reason
New Case
Contact
Sergio J. Montez
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352428 Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Feb 17, 2026 • Closed: Apr 9, 2026
WO-01352430 (current) Invoiced
EOQ • Jose Gutierrez
Created: Feb 17, 2026 • Closed: Apr 10, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 32.4 days stuck in "Assigned"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
32.4d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/26 lcoonrod added to FSM board

Please assign to Jose Gutierrez ARP to site is 20 miles. Zone 1

🔧 Work Performed
Performed EOQ per GC.02.57 protocol. All tests passed. No deviations.
⚠️ Problem Description
28V SYS-GC-6890N Contract ends 12/31/2026 repair included PM / EOQ G2913A CN61332087 7683B Autoinjector Module G2614A CN61539276 7683 Autosampler tray module G1530N CN10530017 6890N Network GC System
📄 Description
GC 6890N System
📞 Call Description
APR 2026 LC EOQ

Timeline

📞
Case Linked Feb 17, 3:29 PM
Case Number: 00569392
Subject: 6008349747
Status: Closed
📋
▶
3 Work Order Created Feb 17, 3:46 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 1m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 33.0 business days
🗓️
▶
2 Status: Scheduled Apr 2, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2026-04-10T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Craig Dempsey Apr 10, 3:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
3x Labor Added Apr 10, 3:45 PM
Type: Labor
Status: Open
Qty: 0.5
🚗
2x Travel Added Apr 10, 3:53 PM
Type: Travel
Status: Open
Qty: 13
✔️
Status: Completed by Jose Gutierrez Apr 10, 4:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 25m
🏁
Status: Closed by Jose Gutierrez Apr 10, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 1h 53m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 4h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 32.4 business days (threshold: 4.0 business hours)
Exceeded by 31.9 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00569392
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
EOQ
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Apr 10, 10:00 AM
Created
Feb 17, 3:46 PM
Invoice #
SM-259985

Work Details (5)

Name Type Status Qty Amount Date
WL-03182040 Labor Open 0.5 $37.50 Apr 10, 3:45 PM
WL-03182041 Labor Open 5 $726.00 Apr 10, 3:45 PM
WL-03182042 Labor Open 0.5 $37.50 Apr 10, 3:45 PM
WL-03182061 Travel Open 13 $0.00 Apr 10, 3:53 PM
WL-03182062 Travel Open 13 $0.00 Apr 10, 3:53 PM

Details