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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352501 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Mar 3, 2026

✅ Completed
PC Per client agreement
Target: Mar 4, 2026
🕐 Clock stopped: Completed (Mar 4)
⏸ 13d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.1d
Holding 10.0d (excluded)
Coordinators 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
10.0 days
Coordinators
1.1 days
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Mar 4, 2026 (on time)
📅
10.1 days Total Age
⏱️
10.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569480
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (9)
WO-01352495 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352497 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352498 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352499 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352500 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352501 (current) Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352502 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352503 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352504 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
10.0d
Scheduled
1.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 SRobinson- Dispatching WO to Shady for today as requested.

02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
Customer requesting PM
🔍 Technician Findings
Annual PM's
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 17, 6:24 PM
Case Number: 00569480
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 8:40 AM
Work Order: WO-01352501
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 18, 9:21 AM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 10.0 business days
👷
▶
3 Technician Assigned Mar 3, 9:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-03T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 13d 0h
⏱️
▶
2 3x Labor Added Mar 3, 7:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Shady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 35m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Mar 5, 12:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 2m
💰
Status: Invoiced by Josh Longway Mar 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 24m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00569480
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Mar 3, 8:00 AM
Created
Feb 18, 8:40 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03128826 Labor Open 2.5 $150.00 Mar 3, 7:25 PM
WL-03128827 Labor Open 1 $155.00 Mar 3, 7:25 PM
WL-03128828 Travel Open 86 $0.00 Mar 3, 7:25 PM
WL-03131461 Labor Open 0.016666666666667 $38.00 Mar 5, 12:30 PM

Details