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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352502 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Community Medical Center — 99 Route 37 W, Toms River NJ, 08755

Feb 18, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 4, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 18, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 18 Ready for Release ⏸ Paused 0 —
Feb 18 → Feb 18 Scheduled ▶ Running 0 0
Feb 18 → Feb 19 Incomplete ▶ Running 1 1
Dispatch 0.1d
Holding 0.2d (excluded)
Field Work 0.0d
Incomplete 2.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
0.2 days
Field Work
0.0 days
Incomplete (excluded from total)
2.0 days
Billing
1.3 days
Over SLA
Created: Feb 18, 2026 Due: Mar 4, 2026 Completed: Feb 19, 2026 (13 days early)
📅
2.0 days Total Age
⏱️
2.0d in Incomplete Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569480
URGENT Philips WO Request
Closed
Customer requesting PM
Priority
High
Origin
Email
Reason
New Case
Contact
John Ebright
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (9)
WO-01352495 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352497 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 18, 2026
WO-01352498 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352499 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352500 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 24, 2026
WO-01352501 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Mar 3, 2026
WO-01352502 (current) Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 19, 2026
WO-01352503 Invoiced
Preventive Maintenance • Alberto Galan
Created: Feb 18, 2026 • Closed: Feb 27, 2026
WO-01352504 Invoiced
Preventive Maintenance • Shady Messak
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 2.0 days stuck in "Incomplete"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
0.2d
Incomplete
2.0d
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 RArnold - Dispatching to Alberto


02/18/2026 RArnold - Customer requesting PM on V60. Will dispatch when device is made available

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Customer requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 17, 6:24 PM
Case Number: 00569480
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 8:42 AM
Work Order: WO-01352502
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Feb 18, 9:16 AM
From: Entered
To: Ready for Release
Duration in Previous: 34m
👷
▶
3 Technician Assigned Feb 18, 10:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release, Scheduled
To: Scheduled, Incomplete
Duration in Previous: 1h 36m, 0m
⏱️
Labor Added Feb 18, 5:03 PM
Type: Labor
Status: Open
Qty: 2.5
⏱️
▶
2 Labor Added Feb 18, 8:22 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
▶
2 Status: Completed Feb 19, 9:46 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Feb 19, 11:07 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 11:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 29m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 14m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00569480
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 16, 8:00 AM
Created
Feb 18, 8:42 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03110852 Labor Open 2.5 $150.00 Feb 18, 5:03 PM
WL-03111261 Labor Open 0.25 $0.00 Feb 18, 8:22 PM
WL-03111269 Labor Open 0.016666666666667 $155.00 Feb 18, 8:27 PM
WL-03111915 Labor Open 0.016666666666667 $38.00 Feb 19, 11:07 AM

Details