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← WO Overview

WO-01353013 ↗ ServiceMax

MB SOLUTIONS • Repair • P7

📍 MB Solutions — 195 S Rosemont Rd Suite 108, Virginia Beach VA, 23452

Feb 20, 2026 → Apr 15, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Mar 3, 2026
✗ SLA Missed (31 biz days late)
Active: 38 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 20 → Feb 20, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
33d
▶ Clock Running
Status: Reschedule
Feb 21 → Apr 8, 2026
33 business days (counted)
Running total: 33 of 7 biz days used
▶ Clock Running
Status: Assigned
Apr 8 → Apr 9, 2026
1 business day (counted)
Running total: 34 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 15, 2026
4 business days (counted)
Running total: 38 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 38 of 7 biz days used
Created: Feb 20, 2026 Completed: Apr 15, 2026
Business Days Used 38 / 7
0 7d budget +31d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0 / 7
Feb 20 → Feb 20 L2 Screening ▶ Running 0 0 / 7
Feb 20 → Feb 20 Awaiting Parts ⏸ Paused 0 —
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 0 / 7
Feb 20 → Feb 21 Assigned ▶ Running 0 0 / 7
Feb 21 → Apr 8 Reschedule ▶ Running 33 33 / 7
Apr 8 → Apr 9 Assigned ▶ Running 1 34 / 7
Apr 9 → Apr 15 Scheduled ▶ Running 4 38 / 7
Apr 15 → Apr 15 Tech On Site ▶ Running 0 38 / 7
Dispatch 0.1d
Material Management 0.2d
Coordinators 40.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
0.2 days
Coordinators
40.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 20, 2026 Due: Mar 3, 2026 Completed: Apr 15, 2026 (42 days late)
📅
39.0 days Total Age
⏱️
33.0d in Reschedule Longest Stage
🔄
13 transitions Status Changes
⚠️
36.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570296
Urgent! L2 - EMS
Closed
Q-00032695 SN: 070139612 Parts: 6500-101-327 x8 6500-001-017 x2
Priority
Critical
Origin
Email
Reason
New Case
Contact
John Carvalho
Owner
Jessica Sells
Created
Feb 19, 2026
Work Orders from this Case (5)
WO-01353013 (current) Invoiced
Repair • Rozier Cole
Created: Feb 20, 2026 • Closed: Apr 15, 2026
WO-01353015 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353020 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353022 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353024 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 33.0 days stuck in "Reschedule"
⏱️
Total Delay 36.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Reschedule
33.0d / 2.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8 MOwens Called and spoke to John Carvalho. Scheduled the repair visit for next Wed, 4/15 when tech will be working in the Va Bch area.

3/9/26 NatoshaB - Customer only wants to schedule with other work in the Virginia Beach area to reduce travel costs.


3/2 MOwens Sent email to John at location requesting update if the stretcher is back onsite now so the repair visit can be scheduled.

2/20 Mowens Unit off site and not available.

Travel for 2/20/26 on separate WO

🔧 Work Performed
REPLACED 8 HEADNED HALF SHELL BEARINGS (6500-101-327 - REPLACED 2 SLIDER MAGNETS (6500-001-017
🔍 Technician Findings
FOUND UNIT NEEDING REPAIR - HEADEND LEGS BINDING - SLIDER MAGNET BROKEN
⚠️ Problem Description
*****ONLY schedule work when already in the area and other work for this customer. Q-00032695 SN: 120439639 Parts: 6500-101-327 x8 6500-001-017 x2 https://www.ebiotrack.com/workorder.php?wo=71835
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Feb 19, 3:54 PM
Case Number: 00570296
Subject: Urgent! L2 - EMS
Status: Closed
📋
▶
2 Work Order Created Feb 20, 10:32 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 20, 11:43 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 8m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 20, 1:01 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 18m
👷
▶
2 Technician Assigned Feb 20, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
🔩
3x Parts Added Feb 20, 3:16 PM
Type: Parts, Expenses
Status: Open
Qty: 8, 2, 1
🔄
Status: Reschedule by Todd Fogiel Feb 20, 10:46 PM
From: Assigned
To: Reschedule
Duration in Previous: 8h 1m
🚨 33.2 business days
👷
▶
2 Technician Assigned Apr 8, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Reschedule
To: Assigned
Duration in Previous: 46d 9h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Apr 9, 9:06 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1d 0h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Rozier Cole Apr 15, 5:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 8h
✔️
▶
2 Status: Completed Apr 15, 5:36 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.5, 7
🏁
Status: Closed by Rozier Cole Apr 15, 5:44 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Apr 17, 11:50 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 56.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-259574

Bottlenecks

Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Reschedule
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00570296
Closed
📦
Parts Order 00090800
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Rozier Cole
Scheduled
Apr 15, 9:00 AM
Created
Feb 20, 10:32 AM
Invoice #
SM-259574

Work Details (6)

Name Type Status Qty Amount Date
WL-03114224 Parts Open 8 $140.56 Feb 20, 3:16 PM
WL-03114225 Parts Open 2 $53.86 Feb 20, 3:16 PM
WL-03114226 Expenses Open 1 $19.92 Feb 20, 3:16 PM
WL-03187495 Labor Open 0.25 $130.00 Apr 15, 5:39 PM
WL-03187496 Labor Open 1.5 $195.00 Apr 15, 5:39 PM
WL-03187497 Travel Open 7 $0.00 Apr 15, 5:39 PM

Details