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WO-01353020 ↗ ServiceMax

MB SOLUTIONS • Repair • P7

📍 MB Solutions — 195 S Rosemont Rd Suite 108, Virginia Beach VA, 23452

Feb 20, 2026 → Feb 23, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Mar 3, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 20 → Feb 20, 2026
0 business days (not counted)
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 20, 2026 Completed: Feb 21, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 20 → Feb 20 Created ▶ Running 0 0 / 7
Feb 20 → Feb 20 L2 Screening ▶ Running 0 0 / 7
Feb 20 → Feb 20 Awaiting Parts ⏸ Paused 0 —
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 0 / 7
Feb 20 → Feb 21 Assigned ▶ Running 0 0 / 7
Dispatch 0.1d
Material Management 0.2d
Coordinators 0.7d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Material Management
0.2 days
Coordinators
0.7 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Feb 20, 2026 Due: Mar 3, 2026 Completed: Feb 23, 2026 (8 days early)
📅
2.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570296
Urgent! L2 - EMS
Closed
Q-00032695 SN: 070139612 Parts: 6500-101-327 x8 6500-001-017 x2
Priority
Critical
Origin
Email
Reason
New Case
Contact
John Carvalho
Owner
Jessica Sells
Created
Feb 19, 2026
Work Orders from this Case (5)
WO-01353013 Invoiced
Repair • Rozier Cole
Created: Feb 20, 2026 • Closed: Apr 15, 2026
WO-01353015 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353020 (current) Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353022 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
WO-01353024 Invoiced
Repair • Todd Fogiel
Created: Feb 20, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 174 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
0.2d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Bearings replaced Sliders replaced Unit not operating correctly Found melted connectors- root cause: non oem batteries
🔍 Technician Findings
Unit located Bearings worn Sliders worn
⚠️ Problem Description
Q-00032695 SN: 110841372 Parts: 6500-101-327 x8 6500-001-017 x2 https://www.ebiotrack.com/workorder.php?wo=71837
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Feb 19, 3:54 PM
Case Number: 00570296
Subject: Urgent! L2 - EMS
Status: Closed
📋
▶
2 Work Order Created Feb 20, 10:48 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 20, 11:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 50m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 20, 1:02 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 22m
👷
▶
2 Technician Assigned Feb 20, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 43m
💵
Expenses Added Feb 20, 3:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 20, 10:57 PM
Status: Completed → 3x Parts Added
🔩
3x Parts Added
Type: Parts, Labor
Status: Open
Qty: 8, 0.75, 2
⏳ 1.1 business days
🏁
Status: Closed by Matthew Bateman Feb 23, 7:59 AM
From: Completed
To: Closed
Duration in Previous: 2d 9h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 5:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 9h
📨
Status: Invoice Pending by Diane Patton Feb 25, 5:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
🚨 92.8 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-254911

Bottlenecks

Assigned
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00570296
Closed
📦
Parts Order 00090796
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Todd Fogiel
Scheduled
N/A
Created
Feb 20, 10:48 AM
Invoice #
SM-254911

Work Details (4)

Name Type Status Qty Amount Date
WL-03114255 Expenses Open 1 $23.62 Feb 20, 3:32 PM
WL-03114921 Parts Open 8 $140.56 Feb 20, 11:01 PM
WL-03114922 Labor Open 0.75 $97.50 Feb 20, 11:01 PM
WL-03114923 Parts Open 2 $53.86 Feb 20, 11:01 PM

Details