Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353270 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Feb 23, 2026 → May 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
0d
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Scheduled ▶ Running 0 0
Dispatch 0.1d
Coordinators 0.4d
Field Work 4.2d
Billing 63.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.4 days
Field Work
4.2 days
Over SLA
Billing
63.0 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: May 29, 2026 (216 days early)
📅
68.8 days Total Age
⏱️
56.0d in Invoiced Longest Stage
🔄
11 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 23, 2026
Visit 2 May 29, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571008
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
Priority
High
Origin
Email
Reason
New Case
Contact
Chris Bayer
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (3)
WO-01353270 (current) Invoiced
FCO • Bryan Rodriguez
Created: Feb 23, 2026 • Closed: May 29, 2026
WO-01353271 Invoiced
FCO • April Nuovo
Created: Feb 23, 2026 • Closed: Feb 24, 2026
WO-01353274 Invoiced
FCO • Joseph Nuovo
Created: Feb 23, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 56.0 days stuck in "Invoiced"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Completed
4.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA
Invoiced
56.0d
Billing Correction Needed
5.0d
WO Correction Needed
0.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-255789, returned WO to Billing Correction for Update + Rebill per credit request

02/23/2026 RArnold - Dispatching to Bryan per Fady

🔧 Work Performed
FCO86600072
🔍 Technician Findings
N/A
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Feb 23, 11:49 AM
Case Number: 00571008
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 23, 12:51 PM
Work Order: WO-01353270
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 23, 1:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 1m
⏱️
Labor Added Feb 23, 2:51 PM
Type: Labor
Status: Open
Qty: 5.25
✔️
Status: Completed by Bryan Rodriguez Feb 23, 5:09 PM
From: Scheduled
To: Completed
Duration in Previous: 3h 16m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Feb 27, 9:07 AM
Labor Added → Status: Closed
🏁
Status: Closed by Bryan Rodriguez
From: Completed
To: Closed
Duration in Previous: 3d 15h
⏳ 3.0 business days
⏱️
Labor Added Mar 3, 9:02 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 9:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 24m
🚨 56.0 business days
💵
Status: Billing Review by Jane Sackett May 22, 10:50 AM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 77d 5h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey May 29, 2:28 PM
From: Billing Correction Needed
To: WO Correction Needed
Duration in Previous: 7d 3h
⏱️
▶
2 Labor Added May 30, 7:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 17h 0m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 1, 9:14 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 2, 12:34 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🚨 32.0 business days
🧾
Invoice Created Jul 17, 10:19 AM
Invoice Number: SM-263594

Bottlenecks

Completed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00571008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Feb 23, 8:00 AM
Created
Feb 23, 12:51 PM
Invoice #
SM-263594

Work Details (4)

Name Type Status Qty Amount Date
WL-03116325 Labor Open 5.25 $285.00 Feb 23, 2:51 PM
WL-03122718 Labor Open 1.5 $0.00 Feb 27, 9:07 AM
WL-03127478 Labor Open 0.016666666666667 $114.00 Mar 3, 9:02 AM
WL-03242858 Labor Open 0.016666666666667 $465.00 May 30, 7:25 AM

Details