Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353274 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Feb 23, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Tech Off Site (Feb 23)
✓ SLA Met (311d early)
Dispatch 0.1d
Coordinators 0.4d
Field Work 0.1d
Billing 1.9d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.4 days
Field Work
0.1 days
Billing
1.9 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
0.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571008
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
Priority
High
Origin
Email
Reason
New Case
Contact
Chris Bayer
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (3)
WO-01353270 Invoiced
FCO • Bryan Rodriguez
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353271 Invoiced
FCO • April Nuovo
Created: Feb 23, 2026 • Closed: Feb 24, 2026
WO-01353274 (current) Invoiced
FCO • Joseph Nuovo
Created: Feb 23, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 80 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
07e-Partial Project
4.6d
WO Correction Needed
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 JNuovo - Four IPs were pulled in PWO. Two were canceled as the FSE was uncertain whether or not they could have ANRs done. Two devices were completed. EWO labor and travel matches the two devices that were completed in Philips.

02/23/2026 RArnold - Dispatching to Joesph per Fady

🔧 Work Performed
FCO72
🔍 Technician Findings
Devices unknown, ANR
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Feb 23, 11:49 AM
Case Number: 00571008
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 23, 12:54 PM
Work Order: WO-01353274
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 23, 1:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 2m
🔧
Status: Tech On Site by Joseph Nuovo Feb 23, 4:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 57m
⏱️
▶
3 2x Labor Added Feb 23, 5:29 PM
2x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 35m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Joseph Nuovo Feb 23, 5:38 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Feb 25, 2:27 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 26, 2:53 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 0h
🏁
Status: Closed by Joseph Nuovo Feb 26, 8:05 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 12m
⏳ 3.5 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 3, 8:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 5, 4:36 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Mar 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 24m

Bottlenecks

Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00571008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Feb 23, 8:00 AM
Created
Feb 23, 12:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03116664 Labor Open 1 $310.00 Feb 23, 5:29 PM
WL-03116665 Labor Open 4 $190.00 Feb 23, 5:29 PM
WL-03119668 Labor Open 0.016666666666667 $76.00 Feb 25, 2:27 PM

Details