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WO-01356523 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Azle ISD - Santo Forte Junior HS — 479 Sandy Beach Rd, Azle TX, 76020

Mar 10, 2026 → Mar 13, 2026

✅ Completed
PC Per client agreement
Target: Mar 21, 2026
🕐 Clock stopped: Tech Off Site (Mar 13)
✓ SLA Met (8d early)
Coordinators 1.2d
Field Work 3.1d
Billing 2.3d
✓ SLA Met
Coordinators
1.2 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Mar 10, 2026 Due: Mar 21, 2026 Completed: Mar 13, 2026 (8 days early)
📅
3.2 days Total Age
⏱️
26.9d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Christopher Ables — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558999
Azle ISD - Santo Forte Junior HS - ID 104846 - Installation
Quote Approved
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leyla Alkanat
Owner
Installations Cases
Created
Jan 14, 2026
Work Orders from this Case (2)
WO-01338458 Invoiced
Installation • Christopher Ables
Created: Jan 19, 2026 • Closed: Mar 11, 2026
WO-01356523 (current) Invoiced
Installation • Christopher Ables
Created: Mar 10, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 26.9 days stuck in "Closed"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Tech On Site
2.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
26.9d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed switch tracks, rails, charging system, switches on wall and weight test
🔍 Technician Findings
Phase 2 of installation GH3 SN# 213098
⚠️ Problem Description
Phase 2 - INSTALLATION: 1 Lift Systems (Patient Lifts HOIST = 605 LBS. / 825 LBS. NON-RECESSED / SINGLE A-RAIL /SLOPED I-BEAM/DIRECT TO I-BEAM ATTACHMENT

Timeline

📞
Case Linked Jan 14, 12:45 PM
Case Number: 00558999
Subject: Azle ISD - Santo Forte Junior HS - ID 104846 - Installation
Status: Quote Approved
🚨 40.0 business days
📋
2 Work Order Created Mar 10, 6:09 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Ready for Scheduling
To: Assigned
Duration in Previous: 0m
⏱️
4x Labor Added Mar 10, 9:14 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 4.25, 245
🔧
Status: Tech On Site by Christopher Ables Mar 11, 6:44 AM
From: Assigned
To: Tech On Site
Duration in Previous: 12h 35m
⏱️
4x Labor Added Mar 11, 6:01 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 9.75, 1
1.7 business days
⏱️
2 6x Labor Added Mar 12, 8:48 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Saul Morales
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 14h
⏱️
7x Labor Added Mar 13, 11:43 AM
Type: Labor, Expenses
Status: Open
Qty: 2, 8.5, 2.4166666666667, 6.5, 2.25
✔️
Status: Completed by Christopher Ables Mar 13, 1:02 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 16h 13m, 0m
🚨 17.0 business days
💵
Expenses Added Apr 6, 2:17 PM
Type: Expenses
Status: Open
Qty: 1
🚨 11.0 business days
📄
Status: Ready to Bill by Nicole Floyd Apr 20, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 38d 4h
🏁
2 Status: Closed Apr 20, 5:46 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Nicole Floyd
From: Closed
To: Ready to Bill
Duration in Previous: 1m
2.8 business days
📨
2 Status: Invoice Pending Apr 22, 3:10 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259854

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Tech On Site
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 26.9 business days (threshold: 1.0 business days)
Exceeded by 25.9 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00558999
Quote Approved

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
N/A
Created
Mar 10, 6:09 PM
Invoice #
SM-259854

Work Details (22)

Name Type Status Qty Amount Date
WL-03138391 Labor Open 1 $7,508.00 Mar 10, 9:14 PM
WL-03138392 Labor Open 4.25 $0.00 Mar 10, 9:14 PM
WL-03138393 Travel Open 245 $0.00 Mar 10, 9:14 PM
WL-03138394 Expenses Open 1 $0.00 Mar 10, 9:14 PM
WL-03140041 Labor Open 0.5 $0.00 Mar 11, 6:01 PM
WL-03140042 Labor Open 9.75 $0.00 Mar 11, 6:01 PM
WL-03140043 Labor Open 0.5 $0.00 Mar 11, 6:01 PM
WL-03140044 Expenses Open 1 $0.00 Mar 11, 6:01 PM
WL-03142357 Labor Open 0.75 $0.00 Mar 12, 8:48 PM
WL-03142358 Labor Open 8 $0.00 Mar 12, 8:48 PM
WL-03142359 Labor Open 4.25 $0.00 Mar 12, 8:48 PM
WL-03142360 Travel Open 245 $0.00 Mar 12, 8:48 PM
WL-03142361 Expenses Open 1 $0.00 Mar 12, 8:48 PM
WL-03142362 Expenses Open 1 $0.00 Mar 12, 8:48 PM
WL-03143187 Labor Open 2 $0.00 Mar 13, 11:43 AM
WL-03143188 Labor Open 8.5 $0.00 Mar 13, 11:43 AM
WL-03143189 Labor Open 2 $0.00 Mar 13, 11:43 AM
WL-03143190 Labor Open 2.4166666666667 $0.00 Mar 13, 11:43 AM
WL-03143191 Labor Open 6.5 $0.00 Mar 13, 11:43 AM
WL-03143192 Labor Open 2.25 $0.00 Mar 13, 11:43 AM
WL-03143193 Expenses Open 1 $0.00 Mar 13, 11:43 AM
WL-03174640 Expenses Open 1 $0.00 Apr 6, 2:17 PM

Details