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Detailed work order timeline, KPIs, and analysis

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WO-01357100 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Glen Ave — 3536 W Glendale Ave, Phoenix AZ, 85051

Mar 12, 2026 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
⚠ 95 biz days overdue
Active: 108 biz days
▶ Clock Running
Status: Created
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 12 → Mar 12, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Mar 12 → Mar 18, 2026
4 business days (counted)
Running total: 4 of ? biz days used
104d
▶ Clock Running
Status: On Hold
Mar 18 → Aug 14, 2026
104 business days (counted)
Running total: 108 of ? biz days used
Created: Mar 12, 2026 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 12 → Mar 12 Created ▶ Running 0 0
Mar 12 → Mar 12 Awaiting Parts ⏸ Paused 0 —
Mar 12 → Mar 18 Reschedule ▶ Running 4 4
Mar 18 → Aug 14 On Hold ▶ Running 104 108
Dispatch 0.0d
Material Management 0.4d
Coordinators 4.6d
⚠ Overdue
Dispatch
0.0 days
Material Management
0.4 days
Coordinators
4.6 days
Over SLA
Created: Mar 12, 2026 Due: Mar 31, 2026 (136 days overdue)
📅
109.0 days Total Age
⏱️
4.6d in Reschedule Longest Stage
🔄
3 transitions Status Changes
⚠️
2.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564044
Oak Street Health - 48 Hour - 142984: New Work Order Assigned
Closed
Work Order #142984 Work Order Description: anticoagulant machine not holding charge
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ana Lopez
Owner
Virtual Tech
Created
Jan 30, 2026
Work Orders from this Case (2)
WO-01341315 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 2, 2026 • Closed: Feb 17, 2026
WO-01357100 (current) On Hold
SWAPOUT
Created: Mar 12, 2026
On Track
On Hold • 154 days old
🚨
Primary Delay 4.6 days stuck in "Reschedule"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
0.4d / 3.0d SLA
Reschedule
4.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping hot swap to site: CoaguSense - 03P73-01 Asset ID#: 13124848 S/N: D001337J0390 Outbound 1Z01E3E70393883704 Delivered 3/17/2026 Return 1Z01E3E79096303868
⚠️ Problem Description
Work Order #142984 anticoagulant machine not holding charge CoaguSense - 03P63-01 Asset ID#: 6199603 S/N: (21)D001337J0062 https://www.ebiotrack.com/workorder.php?wo=72368

Timeline

📞
Case Linked Jan 30, 5:39 PM
Case Number: 00564044
Subject: Oak Street Health - 48 Hour - 142984: New Work Order Assigned
Status: Closed
🚨 28.8 business days
📋
▶
3 Work Order Created Mar 12, 12:01 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00092237
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🔩
▶
2 2x Parts Added Mar 12, 3:17 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3h 14m
⚠️ 5.0 business days
⏸️
Status: On Hold by Ryan Schwochow Mar 18, 3:47 PM
From: Reschedule
To: On Hold
Duration in Previous: 6d 0h

Bottlenecks

Reschedule
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00564044
Closed
📦
Parts Order 00092237
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Mar 12, 12:01 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03141640 Parts Open 1 - Mar 12, 3:17 PM
WL-03141641 Expenses Open 1 - Mar 12, 3:17 PM

Details