Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01421554 ↗ ServiceMax

Oak Street Health • Depot • PC

📍 Oak Street Health - Glen Ave — 3536 W Glendale Ave, Phoenix AZ, 85051

Aug 20, 2026 → Sep 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 4, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 28 biz days
🕐 Clock stopped: Completed (Sep 30, 2026)
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 20 → Aug 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Aug 20 → Aug 31, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Aug 31 → Aug 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Awaiting Parts
Aug 31 → Sep 30, 2026
21 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 30 → Sep 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Aug 20, 2026 Completed: Sep 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0
Aug 20 → Aug 20 Assigned ▶ Running 0 0
Aug 20 → Aug 31 Awaiting Parts ⏸ Paused 7 —
Aug 31 → Aug 31 Reschedule ▶ Running 0 0
Aug 31 → Sep 30 Awaiting Parts ⏸ Paused 21 —
Sep 30 → Sep 30 Reschedule ▶ Running 0 0
Sep 30 → Sep 30 Tech On Site ▶ Running 0 0
Material Management 29.7d
Coordinators 0.2d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Material Management
29.7 days
Over SLA
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.2 days
Created: Aug 20, 2026 Due: Sep 4, 2026 Completed: Sep 30, 2026 (25 days late)
📅
28.7 days Total Age
⏱️
22.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
24.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00564044
Oak Street Health - 48 Hour - 142984: New Work Order Assigned
Closed
Work Order #142984 Work Order Description: anticoagulant machine not holding charge
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ana Lopez
Owner
Virtual Tech
Created
Jan 30, 2026
Work Orders from this Case (3)
WO-01341315 Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Feb 2, 2026 • Closed: Feb 17, 2026
WO-01357100 Invoiced
SWAPOUT • Ryan Schwochow
Created: Mar 12, 2026 • Closed: Aug 20, 2026
WO-01421554 (current) Invoiced
Depot • Ryan Schwochow
Created: Aug 20, 2026 • Closed: Sep 30, 2026
Completed with significant delays
Invoiced • 62 days old
🚨
Primary Delay 22.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.0d / 1.0d SLA
Awaiting Parts
29.7d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced battery - tested and charged
🔍 Technician Findings
verified issue - unit needs new battery - placing order
⚠️ Problem Description
Work Order #142984 anticoagulant machine not holding charge CoaguSense - 03P63-01 Asset ID#: 6199603 S/N: (21)D001337J0062 https://www.ebiotrack.com/workorder.php?wo=75773
📄 Description
Coagulation Analyzer Coag-Sense® PT/INR CLIA Waived Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Jan 30, 5:39 PM
Case Number: 00564044
Subject: Oak Street Health - 48 Hour - 142984: New Work Order Assigned
Status: Closed
🚨 140.8 business days
📋
▶
3 Work Order Created Aug 20, 2:27 PM
Work Order Created → Status: Assigned → Parts Requested
👷
Status: Assigned by Ryan Schwochow
From: Tech On Site, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 0m
📦
Parts Requested
Order: 00103552
Status: Closed
⚠️ 5.0 business days
📦
Parts Requested Aug 26, 2:21 PM
Order: 00104214
Status: Closed
⏳ 3.0 business days
🔩
2x Parts Added Aug 28, 1:45 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
🔩
▶
2 2x Parts Added Aug 31, 7:30 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Amy Greene
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 17h
📦
Status: Awaiting Parts by Ryan Schwochow Aug 31, 9:12 AM
From: Reschedule
To: Awaiting Parts
Duration in Previous: 1h 42m
🚨 22.0 business days
⏱️
Labor Added Sep 30, 1:26 PM
Type: Labor
Status: Open
Qty: 1
🔄
Status: Reschedule by Adam Fisher Sep 30, 1:59 PM
From: Awaiting Parts, Reschedule
To: Reschedule, Tech On Site
Duration in Previous: 30d 4h, 0m
✔️
Status: Completed by Adam Fisher Sep 30, 2:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 14m
🏁
Status: Closed by Adam Fisher Sep 30, 2:20 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 1, 3:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Oct 1, 4:58 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-274122

Bottlenecks

Awaiting Parts
Duration: 7.7 business days (threshold: 3.0 business days)
Exceeded by 4.7 business days
Awaiting Parts
Duration: 22.0 business days (threshold: 3.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00564044
Closed
📦
Parts Order 00103552
Closed
📦
Parts Order 00104214
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Aug 20, 2:27 PM
Invoice #
SM-274122

Work Details (5)

Name Type Status Qty Amount Date
WL-03357335 Parts Open 1 $25.38 Aug 28, 1:45 PM
WL-03357336 Expenses Open 1 $14.14 Aug 28, 1:45 PM
WL-03359433 Parts Open 1 $31.28 Aug 31, 7:30 AM
WL-03359434 Expenses Open 1 $7.55 Aug 31, 7:30 AM
WL-03407096 Labor Open 1 $121.00 Sep 30, 1:26 PM

Details