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← WO Overview

WO-01359773 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Branch Ave, RI — 650 Branch Avenue - Unit 6, Providence RI, 02904

Mar 17, 2026 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 17, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 17 → Mar 17 Created ▶ Running 0 0
Mar 17 → Mar 17 Assigned ▶ Running 0 0
Mar 17 → Mar 17 Tech On Site ▶ Running 0 0
Coordinators 0.4d
Field Work 0.1d
Billing 10.5d
✓ SLA Met
Coordinators
0.4 days
Field Work
0.1 days
Billing
10.5 days
Over SLA
Created: Mar 17, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
0.5 days Total Age
⏱️
10.4d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00548864
Oak Street Health - 48 Hour - 124603: New Work Order Assigned
Closed
Work Order #124603 Work Order Description: BP Machine giving error stating CSM battery is not installed 1c100e. If machine is not plugged in, it doesn't allow MA to use it. Once plugged it works but same message appears.
Priority
Standard
Origin
Email
Reason
New Case
Contact
flor ardoncante
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (3)
WO-01318751 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Mar 17, 2026
WO-01359773 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 17, 2026 • Closed: Mar 17, 2026
WO-01362489 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 30, 2026 • Closed: Mar 30, 2026
Completed with significant delays
Invoiced • 152 days old
🚨
Primary Delay 10.4 days stuck in "Ready to Bill"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery Replaced Initialize NIBP Board Completed Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Was able to duplicate issue. Unit was working through first calibration and then showed an error #00001 code indicating that the PCB board is bad and will need replaced. Unit came in with all accessories except: 1 x Power Supply (7000-PS) and unit will need: 1 x Refurbished PCB Board (105925-R) 1 x Batt22
⚠️ Problem Description
Work Order #124603 BP Machine giving error stating CSM battery is not installed 1c100e. If machine is not plugged in, it doesn't allow MA to use it. Once plugged it works but same message appears. Welch Allyn - 71XX - Connex Spot Monitor Asset ID#: 13353433 S/N: 21100053991321 Department: Primary Care Physical Location: 6 https://www.ebiotrack.com/workorder.php?wo=72477
📄 Description
Welch Allyn - Connex Spot Monitor 71XX Oak Street Health Consignment Equipment

Timeline

📞
Case Linked Dec 4, 11:57 AM
Case Number: 00548864
Subject: Oak Street Health - 48 Hour - 124603: New Work Order Assigned
Status: Closed
🚨 70.0 business days
📋
▶
2 Work Order Created Mar 17, 10:43 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Samuel Klein
From: Tech On Site
To: Assigned
Duration in Previous: 0m
🔩
▶
2 5x Parts Added Mar 17, 2:14 PM
5x Parts Added → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From: Assigned
To: Tech On Site
Duration in Previous: 3h 33m
✔️
Status: Completed by Samuel Klein Mar 17, 2:43 PM
From: Tech On Site
To: Completed
Duration in Previous: 25m
🏁
Status: Closed by Samuel Klein Mar 17, 3:02 PM
From: Completed
To: Closed
Duration in Previous: 19m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 18, 4:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
🚨 10.9 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 0h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00548864
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Mar 17, 10:43 AM
Invoice #
SM-258111

Work Details (5)

Name Type Status Qty Amount Date
WL-03147459 Parts Open 1 $971.02 Mar 17, 2:14 PM
WL-03147460 Parts Open 1 $137.03 Mar 17, 2:14 PM
WL-03147461 Parts Open 1 $157.95 Mar 17, 2:14 PM
WL-03147462 Labor Open 1 $122.57 Mar 17, 2:14 PM
WL-03147463 Labor Open 1 $122.57 Mar 17, 2:14 PM

Details