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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01362489 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Branch Ave, RI — 650 Branch Avenue - Unit 6, Providence RI, 02904

Mar 30, 2026 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 13, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Mar 30, 2026 Completed: Mar 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 30 → Mar 30 Created ▶ Running 0 0
Mar 30 → Mar 30 Tech On Site ▶ Running 0 0
Coordinators 0.0d
Field Work 0.4d
Billing 2.1d
✓ SLA Met
Coordinators
0.0 days
Field Work
0.4 days
Billing
2.1 days
Over SLA
Created: Mar 30, 2026 Due: Apr 13, 2026 Completed: Mar 30, 2026 (14 days early)
📅
0.4 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00548864
Oak Street Health - 48 Hour - 124603: New Work Order Assigned
Closed
Work Order #124603 Work Order Description: BP Machine giving error stating CSM battery is not installed 1c100e. If machine is not plugged in, it doesn't allow MA to use it. Once plugged it works but same message appears.
Priority
Standard
Origin
Email
Reason
New Case
Contact
flor ardoncante
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (3)
WO-01318751 Invoiced
SWAPOUT • Samuel A Klein
Created: Dec 4, 2025 • Closed: Mar 17, 2026
WO-01359773 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 17, 2026 • Closed: Mar 17, 2026
WO-01362489 (current) Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Mar 30, 2026 • Closed: Mar 30, 2026
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Cleaned Device Externals Visual Inspection; Passed Battery Replaced Calibration Completed PM Completed per mfg specs *See attached service record for detailed testing results*
🔍 Technician Findings
Was able to duplicate issue. Battery in unit has gone bad and will need a new battery to fix issue. After battery is replaced, performing PM on unit to ensure unit is running correctly with no issues and placing onto Hotswap shelf. Unit will need: 1 x Batt22 1 x Reuse-11
⚠️ Problem Description
Work Order #124603 BP Machine giving error stating CSM battery is not installed 1c100e. If machine is not plugged in, it doesn't allow MA to use it. Once plugged it works but same message appears. Welch Allyn - 71XX - Connex Spot Monitor Asset ID#: 13353409 S/N: 21100008062325 Department: Primary Care Physical Location: 6 https://www.ebiotrack.com/workorder.php?wo=72824
📄 Description
Welch Allyn - Connex Spot Monitor 71XX Oak Street Health Consignment Equipment

Timeline

📞
Case Linked Dec 4, 11:57 AM
Case Number: 00548864
Subject: Oak Street Health - 48 Hour - 124603: New Work Order Assigned
Status: Closed
🚨 79.0 business days
📋
▶
2 Work Order Created Mar 30, 10:10 AM
Work Order Created → Status: Tech On Site
🔧
Status: Tech On Site by Samuel Klein
From: Assigned
To: Tech On Site
Duration in Previous: 0m
🔩
4x Parts Added Mar 30, 12:53 PM
Type: Parts, Labor
Status: Open
Qty: 1
✔️
Status: Completed by Samuel Klein Mar 30, 1:32 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 21m, 0m
📄
Status: Ready to Bill by Diane Patton Mar 31, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 39m
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 7h
💰
▶
2 Status: Invoiced Apr 1, 6:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258111

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548864
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Mar 30, 10:10 AM
Invoice #
SM-258111

Work Details (4)

Name Type Status Qty Amount Date
WL-03165224 Parts Open 1 $157.95 Mar 30, 12:53 PM
WL-03165225 Parts Open 1 $43.48 Mar 30, 12:53 PM
WL-03165226 Labor Open 1 $122.57 Mar 30, 12:53 PM
WL-03165227 Labor Open 1 $122.57 Mar 30, 12:53 PM

Details