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WO-01359806 ↗ ServiceMax

GULDMANN INC • Repair • PC

📍 Ann Arbor VA — 2215 Fuller Road, Ann Arbor MI, 48105

Mar 17, 2026 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 29, 2026
✗ SLA Missed (1 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Mar 30, 2026)
▶ Clock Running
Status: Created
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 30, 2026
9 business days (counted)
Running total: 9 of ? biz days used
Created: Mar 17, 2026 Completed: Mar 30, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 17 → Mar 17 Created ▶ Running 0 0
Mar 17 → Mar 17 Assigned ▶ Running 0 0
Mar 17 → Mar 30 Scheduled ▶ Running 9 9
Coordinators 10.0d
Billing 1.0d
✗ SLA Missed
Coordinators
10.0 days
Over SLA
Billing
1.0 days
Created: Mar 17, 2026 Due: Mar 29, 2026 Completed: Mar 30, 2026 (on time)
📅
10.0 days Total Age
⏱️
18.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
49 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550961
Ann Arbor VA 1E - ID 103576 - Installation - PREVAILING WAGE
Quote Approved
SOW: 14- Room Patient Lift Installation Non-Recessed / Type-B / Type-P NOTE: This is a 2-Phase / 2-Mobilization project
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leyla Alkanat
Owner
Installations Cases
Created
Dec 11, 2025
Work Orders from this Case (3)
WO-01338079 Invoiced
Installation • Christopher Ables
Created: Jan 15, 2026 • Closed: Feb 22, 2026
WO-01359806 (current) Invoiced
Repair • Christopher Ables
Created: Mar 17, 2026 • Closed: Mar 30, 2026
WO-01418853 Ready for Scheduling
Repair
Created: Aug 6, 2026
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 18.9 days stuck in "Closed"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
18.9d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3-24-26 CAbles Removal of some overhanging steel beams. Also supposed to move drops away from head walls but has not been approved by VA. The drops we removed still need to be put back but it also has not been approved by VA either. We flagged all holes with pink line flags for VA to see drops we need done. We are essentially done. Waiting to find out what Jack would like us to do. Down days or go home. CAbles 3/25/26 Showed up and GC wasn't there. Determined dimensions of headwall drop relocation. Meeting at 10am. Still no approval from VA even though we traveled here to do this.
🔍 Technician Findings
Needs to reinstall drops in two rooms, remove and shorten rails on floor on 8th floor and move all drops at headwalls in every room.
⚠️ Problem Description
CHANGE ORDER SOW: Corrections/modifications required due to the way the structure was installed through the floor. Originally, drops were connected to the structure above as per the design /drawings provided. Specifically: EMSAR has been asked to remove the drops connected to the structure. This follow-up mobilization is for that separate corrective scope.

Timeline

📞
Case Linked Dec 11, 11:29 AM
Case Number: 00550961
Subject: Ann Arbor VA 1E - ID 103576 - Installation - PREVAILING WAGE
Status: Quote Approved
🚨 65.0 business days
📋
5 Work Order Created Mar 17, 11:55 AM
Work Order Created → Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by David Carvalho
Technician: Christopher Ables
👷
Status: Assigned by David Carvalho
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🗓️
Status: Scheduled by David Carvalho
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2026-03-23T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
7x Labor Added Mar 24, 4:52 PM
Type: Labor
Status: Open
Qty: 1.3333333333333, 5.25, 4.1666666666667, 1.6666666666667, 0.58333333333333, 8.1666666666667
💵
4x Expenses Added Mar 24, 5:05 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 25, 9:50 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 26, 8:15 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Mar 26, 8:44 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Mar 26, 8:54 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added Mar 26, 9:00 AM
Type: Labor
Status: Open
Qty: 0.38333333333333, 4.1166666666667, 6.3333333333333, 0.75, 0.5
⏱️
2 8x Labor Added Mar 26, 9:28 AM
8x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Mar 26, 9:36 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 26, 9:41 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 26, 6:09 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Mar 27, 10:32 AM
Type: Labor
Status: Open
Qty: 11
2.0 business days
✔️
Status: Completed by Christopher Ables Mar 30, 3:33 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 3h, 0m
⚠️ 6.0 business days
💵
Expenses Added Apr 6, 2:16 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
💵
Expenses Added Apr 13, 10:06 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
⏱️
Labor Added Apr 23, 10:27 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Nicole Floyd Apr 23, 10:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 24d 7h
💵
2 Status: Billing Review Apr 24, 6:07 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
1.7 business days
🧾
Invoice Created Apr 27, 12:12 PM
Invoice Number: SM-260175

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days

🔗 Related Artifacts

📞
Case 00550961
Quote Approved

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
Mar 23, 9:00 AM
Created
Mar 17, 11:55 AM
Invoice #
SM-260175

Work Details (49)

Name Type Status Qty Amount Date
WL-03157262 Labor Open 1.3333333333333 $0.00 Mar 24, 4:52 PM
WL-03157263 Labor Open 5.25 $0.00 Mar 24, 4:52 PM
WL-03157264 Labor Open 4.1666666666667 $0.00 Mar 24, 4:52 PM
WL-03157265 Labor Open 1.6666666666667 $0.00 Mar 24, 4:52 PM
WL-03157266 Labor Open 0.58333333333333 $0.00 Mar 24, 4:52 PM
WL-03157267 Labor Open 8.1666666666667 $0.00 Mar 24, 4:52 PM
WL-03157268 Labor Open 0.5 $0.00 Mar 24, 4:52 PM
WL-03157307 Expenses Open 1 $0.00 Mar 24, 5:05 PM
WL-03157308 Expenses Open 1 $0.00 Mar 24, 5:05 PM
WL-03157309 Expenses Open 1 $0.00 Mar 24, 5:05 PM
WL-03157310 Expenses Open 1 $0.00 Mar 24, 5:05 PM
WL-03158343 Expenses Open 1 $0.00 Mar 25, 9:50 AM
WL-03160243 Expenses Open 1 $0.00 Mar 26, 8:15 AM
WL-03160244 Expenses Open 1 $0.00 Mar 26, 8:15 AM
WL-03160257 Expenses Open 1 $0.00 Mar 26, 8:44 AM
WL-03160258 Expenses Open 1 $0.00 Mar 26, 8:44 AM
WL-03160259 Expenses Open 1 $0.00 Mar 26, 8:44 AM
WL-03160260 Expenses Open 1 $0.00 Mar 26, 8:44 AM
WL-03160274 Expenses Open 1 $0.00 Mar 26, 8:54 AM
WL-03160275 Expenses Open 1 $0.00 Mar 26, 8:54 AM
WL-03160276 Expenses Open 1 $0.00 Mar 26, 8:54 AM
WL-03160277 Expenses Open 1 $0.00 Mar 26, 8:54 AM
WL-03160282 Labor Open 0.38333333333333 $0.00 Mar 26, 9:00 AM
WL-03160283 Labor Open 4.1166666666667 $0.00 Mar 26, 9:00 AM
WL-03160284 Labor Open 6.3333333333333 $0.00 Mar 26, 9:00 AM
WL-03160285 Labor Open 0.75 $0.00 Mar 26, 9:00 AM
WL-03160286 Labor Open 0.5 $0.00 Mar 26, 9:00 AM
WL-03160305 Labor Open 11.916666666667 $0.00 Mar 26, 9:28 AM
WL-03160306 Labor Open 0.58333333333333 $0.00 Mar 26, 9:28 AM
WL-03160307 Labor Open 8.1666666666667 $0.00 Mar 26, 9:28 AM
WL-03160308 Labor Open 0.5 $0.00 Mar 26, 9:28 AM
WL-03160309 Labor Open 0.38333333333333 $0.00 Mar 26, 9:28 AM
WL-03160310 Labor Open 4.1166666666667 $0.00 Mar 26, 9:28 AM
WL-03160311 Labor Open 6.3333333333333 $0.00 Mar 26, 9:28 AM
WL-03160312 Labor Open 0.75 $0.00 Mar 26, 9:28 AM
WL-03160320 Expenses Open 1 $0.00 Mar 26, 9:30 AM
WL-03160321 Expenses Open 1 $0.00 Mar 26, 9:30 AM
WL-03160322 Expenses Open 1 $0.00 Mar 26, 9:30 AM
WL-03160323 Expenses Open 1 $0.00 Mar 26, 9:30 AM
WL-03160336 Expenses Open 1 $0.00 Mar 26, 9:36 AM
WL-03160337 Expenses Open 1 $0.00 Mar 26, 9:36 AM
WL-03160338 Expenses Open 1 $0.00 Mar 26, 9:36 AM
WL-03160339 Expenses Open 1 $0.00 Mar 26, 9:36 AM
WL-03160349 Expenses Open 1 $0.00 Mar 26, 9:41 AM
WL-03161559 Expenses Open 1 $0.00 Mar 26, 6:09 PM
WL-03162363 Labor Open 11 $0.00 Mar 27, 10:32 AM
WL-03174637 Expenses Open 1 $0.00 Apr 6, 2:16 PM
WL-03183476 Expenses Open 1 $0.00 Apr 13, 10:06 AM
WL-03199029 Labor Open - $15,734.00 Apr 23, 10:27 PM

Details