Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01418853 ↗ ServiceMax

GULDMANN INC • Repair • PC

📍 Ann Arbor VA — 2215 Fuller Road, Ann Arbor MI, 48105

Aug 6, 2026 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
⚠ 136 biz days overdue
Active: 6 biz days
6d
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 14, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Aug 6, 2026 Today
⚠ Overdue
Created: Aug 6, 2026 Due: Jan 31, 2026 (195 days overdue)
📅
6.3 days Total Age
⏱️
- Longest Stage
🔄
0 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
4 visits On-Site Trips
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Aug 10, 2026
Visit 2 Aug 11, 2026
Visit 3 Aug 12, 2026
Visit 4 Aug 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00550961
Ann Arbor VA 1E - ID 103576 - Installation - PREVAILING WAGE
Quote Approved
SOW: 14- Room Patient Lift Installation Non-Recessed / Type-B / Type-P NOTE: This is a 2-Phase / 2-Mobilization project
Priority
Standard
Origin
Email
Reason
New Case
Contact
Leyla Alkanat
Owner
Installations Cases
Created
Dec 11, 2025
Work Orders from this Case (3)
WO-01338079 Invoiced
Installation • Christopher Ables
Created: Jan 15, 2026 • Closed: Feb 22, 2026
WO-01359806 Invoiced
Repair • Christopher Ables
Created: Mar 17, 2026 • Closed: Mar 30, 2026
WO-01418853 (current) Ready for Scheduling
Repair
Created: Aug 6, 2026
On Track
Ready for Scheduling • 7 days old
No Issues Work order progressed without significant delays

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

This WO is a Change Order in TOTAL

We are reinstalling the drops in Room 1 and Room 8

These were removed at Goldman request

Two techs are on this: Saul and Scott

Timeline

📞
Case Linked Dec 11, 11:29 AM
Case Number: 00550961
Subject: Ann Arbor VA 1E - ID 103576 - Installation - PREVAILING WAGE
Status: Quote Approved
🚨 164.0 business days
📋
Work Order Created Aug 6, 5:42 PM
Work Order: WO-01418853
Type: Repair
Priority: PC
💵
2x Expenses Added Aug 7, 10:18 AM
Type: Expenses
Status: Open
Qty: 1
2.0 business days
⏱️
3x Labor Added Aug 10, 7:04 PM
Type: Labor, Expenses
Status: Open
Qty: 12.25
⏱️
4x Labor Added Aug 11, 4:58 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 7.5, 1
⏱️
4x Labor Added Aug 12, 3:16 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
2.0 business days
⏱️
8x Labor Added Aug 13, 5:02 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 9.5, 1

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00550961
Quote Approved

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Aug 6, 5:42 PM
Invoice #
N/A

Work Details (21)

Name Type Status Qty Amount Date
WL-03325346 Expenses Open 1 $0.00 Aug 7, 10:18 AM
WL-03325347 Expenses Open 1 $0.00 Aug 7, 10:18 AM
WL-03328869 Labor Open 12.25 $0.00 Aug 10, 7:04 PM
WL-03328870 Expenses Open 1 $0.00 Aug 10, 7:04 PM
WL-03328871 Expenses Open 1 $0.00 Aug 10, 7:04 PM
WL-03330179 Labor Open 0.5 $0.00 Aug 11, 4:58 PM
WL-03330180 Labor Open 7.5 $0.00 Aug 11, 4:58 PM
WL-03330181 Labor Open 0.5 $0.00 Aug 11, 4:58 PM
WL-03330182 Expenses Open 1 $0.00 Aug 11, 4:58 PM
WL-03331788 Labor Open 0.5 $0.00 Aug 12, 3:16 PM
WL-03331789 Labor Open 8 $0.00 Aug 12, 3:16 PM
WL-03331790 Labor Open 0.5 $0.00 Aug 12, 3:16 PM
WL-03331791 Expenses Open 1 $0.00 Aug 12, 3:16 PM
WL-03334252 Labor Open 0.5 $0.00 Aug 13, 5:02 PM
WL-03334253 Labor Open 9.5 $0.00 Aug 13, 5:02 PM
WL-03334254 Labor Open 0.5 $0.00 Aug 13, 5:02 PM
WL-03334255 Expenses Open 1 $0.00 Aug 13, 5:02 PM
WL-03334256 Expenses Open 1 $0.00 Aug 13, 5:02 PM
WL-03334257 Expenses Open 1 $0.00 Aug 13, 5:02 PM
WL-03334258 Expenses Open 1 $0.00 Aug 13, 5:02 PM
WL-03334259 Expenses Open 1 $0.00 Aug 13, 5:02 PM

Details