Kiosk is displaying an error code of EP and will not take a test
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
4/20/26
Traveled to site
Found unit with out of order sign posted
Completed the L-assembly replacement
New L-assembly arrived damaged (countertop cracked during shipping). I was able to put new head on old countertop.
Completed PM
Completed paperwork
Closed WO
🔍Technician Findings
Counter# 145,578.
Unit was out of order upon arrival
The new L-assembly arrived damaged- the countertop was cracked during shipping (see pictures).
Moved new head onto old countertop.
⚠️Problem Description
Reported Issue:
Kiosk is displaying an error code of EP and will not take a test
Part will be shipped next day air.
Tech will be shipped replacement L assembly, and power cord kit to replaced on unit.
There is a mandatory 4 business days in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📅
WO-01368643 - Repair/PM - DD: 4/20/2026 - - 90550-15 - SIOUX FALLS - LEWIS DRUG SOUTHWEST #6
Apr 20, 2026 3:30pm – 4:45pm
Work Order: WO-01368643
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: LEWIS DRUG SOUTHWEST #6
Address: 5500 W. 41ST, SIOUX FALLS, SD 57106
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-019141
Contact Name: Pam Cope
Contact Phone: 605-367-2610 option 0
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