Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01377459 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

May 29, 2026 → May 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (146 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (May 29, 2026)
0d
▶ Clock Running
Status: Created
May 29 → May 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
May 29 → May 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: May 29, 2026 Completed: May 29, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
May 29 → May 29 Created ▶ Running 0 0
May 29 → May 29 Scheduled ▶ Running 0 0
Dispatch 0.2d
Coordinators 0.8d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Coordinators
0.8 days
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: May 29, 2026 Due: Dec 31, 2026 Completed: May 30, 2026 (215 days early)
📅
1.0 days Total Age
⏱️
3.9d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00509189
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
Priority
Standard
Origin
Email
Reason
New Case
Contact
EDWIN SILVESTER JR.
Owner
Shelby Robinson
Created
Jul 9, 2025
Work Orders from this Case (2)
WO-01290883 On Hold
FCO
Created: Jul 9, 2025
WO-01377459 (current) Invoiced
FCO • Alberto Galan
Created: May 29, 2026 • Closed: May 30, 2026
Completed with minor delays
Invoiced • 78 days old
🚨
Primary Delay 3.9 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600057 Multiple Product
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Jul 9, 3:59 PM
Case Number: 00509189
Subject: URGENT Philips WO Request
Status: Closed
🚨 223.0 business days
📋
Work Order Created May 29, 11:10 AM
Work Order: WO-01377459
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned May 29, 12:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-29T04:00:00.000+0000, 2026-05-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1h 22m
📅
Dispatch Scheduled by Deon Malloy May 29, 12:48 PM
Scheduled For: 2026-05-29T17:00:00.000+0000
⏱️
▶
2 2x Labor Added May 29, 6:49 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 6h 16m
🏁
Status: Closed by Alberto Galan May 30, 9:57 AM
From: Completed
To: Closed
Duration in Previous: 15h 7m
⏳ 0.9 business days
⏱️
Labor Added Jun 1, 6:59 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 1, 12:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 6m

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00509189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
May 29, 1:00 PM
Created
May 29, 11:10 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03242551 Labor Open 2 $213.75 May 29, 6:49 PM
WL-03242552 Labor Open 1 $155.00 May 29, 6:49 PM
WL-03243468 Labor Open - $38.00 Jun 1, 6:59 AM

Details