Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01426577 ↗ ServiceMax

PENN CARE MEDICAL PRODUCTS • Parts Sale • PSM

📍 WARREN TOWNSHIP FIRE DEPARTMENT LEAVITTSBURG — 4750 W Market St, Leavittsburg OH, 44430

Sep 16, 2026 → Sep 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2026 · Target: Sep 30, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Sep 18, 2026)
▶ Clock Running
Status: Created
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: L2 Screening
Sep 16 → Sep 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Sep 17 → Sep 18, 2026
1 business day (not counted)
Created: Sep 16, 2026 Invoiced: Sep 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 16 → Sep 16 Created ▶ Running 0 0
Sep 16 → Sep 16 Assigned ▶ Running 0 0
Sep 16 → Sep 17 L2 Screening ▶ Running 1 1
Sep 17 → Sep 18 Awaiting Parts ⏸ Paused 1 —
Dispatch 1.1d
Material Management 2.0d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
1.1 days
Over SLA
Material Management
2.0 days
Coordinators
0.0 days
Billing
0.0 days
Created: Sep 16, 2026 Due: Oct 16, 2026 Completed: Sep 18, 2026 (28 days early)
📅
2.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566267
Penn Care PO #262066 (DROP SHIP) * PO is correct, no quote needed
Closed
Item 190-1493 Wheel, 6" Rear with Hardware for 59T
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Chicoine
Owner
Kimberly Hardison
Created
Feb 6, 2026
Work Orders from this Case (2)
WO-01350532 Invoiced
Parts Sale • Customer Part Sale
Created: Feb 9, 2026 • Closed: Mar 13, 2026
WO-01426577 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Sep 16, 2026 • Closed: Sep 18, 2026
Completed with minor delays
Invoiced • 37 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
1.1d / 1.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
1901493 (DROP SHIP) Wheel, 6" Rear with Hardware for 59T

Timeline

📞
Case Linked Feb 6, 3:59 PM
Case Number: 00566267
Subject: Penn Care PO #262066 (DROP SHIP) * PO is correct, no quote needed
Status: Closed
🚨 154.0 business days
📋
▶
3 Work Order Created Sep 16, 4:19 PM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Kimberly Hardison
From: Assigned
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Sep 17, 12:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8h 26m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Sep 18, 10:22 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From: Awaiting Parts
To: Closed
Duration in Previous: 1d 9h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Sep 22, 10:43 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-273344

Bottlenecks

L2 Screening
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566267
Closed
📦
Parts Order 00107629
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Sep 16, 4:19 PM
Invoice #
SM-273344

Work Details (2)

Name Type Status Qty Amount Date
WL-03388765 Parts Open 1 $82.29 Sep 18, 10:22 AM
WL-03388766 Expenses Open 1 $12.95 Sep 18, 10:22 AM

Details