Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01435222 ↗ ServiceMax

Oak Street Health • Depot • PC

📍 Oak Street Health - Simpson — 1024 Westchester, Bronx NY, 10459

Oct 16, 2026 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
4 biz days remaining
Active: 5 biz days
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 23, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 16, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Oct 16 → Oct 23 Tech On Site ▶ Running 5 5
Field Work 0.0d
On Track
Field Work
0.0 days
Created: Oct 16, 2026 Due: Oct 30, 2026 (7 days left)
📅
5.7 days Total Age
⏱️
0.0d in Completed Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558200
Re: [Simpson] Broken Retinavue Device
Closed
Simpson requires a replacement RetinaVue device as their current unit is broken. Specifically, the face cup and the clips that hold it together are damaged. Please let me know if you need any additional information to process this replacement request.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Virtual Tech
Created
Jan 12, 2026
Work Orders from this Case (3)
WO-01337359 Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 12, 2026 • Closed: Feb 24, 2026
WO-01353462 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 24, 2026 • Closed: Mar 4, 2026
WO-01435222 (current) Tech On Site
Depot • Ryan Schwochow
Created: Oct 16, 2026
On Track
Tech On Site • 7 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
device arrived in good condition - needs PM - Issue not duplicated - face cup in good condition - magnetic clips verified - missing lens cloth
⚠️ Problem Description
Simpson requires a replacement RetinaVue device as their current unit is broken. Specifically, the face cup and the clips that hold it together are damaged. - Return and add to hot swaps shelf Welch Allyn - RV700B - RetinaVue 700 Imager - Asset ID#: 13367843 S/N; 700215210097 https://www.ebiotrack.com/workorder.php?wo=76905
📄 Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B

Timeline

📞
Case Linked Jan 12, 3:14 PM
Case Number: 00558200
Subject: Re: [Simpson] Broken Retinavue Device
Status: Closed
🚨 193.0 business days
📋
▶
2 Work Order Created Oct 16, 2:17 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Completed, Assigned
To: Assigned, Tech On Site
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00558200
Closed

ℹ️ Work Order Details

Status
Tech On Site
Priority
PC
Type
Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 16, 2:17 PM
Invoice #
N/A

Details