Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2023 · Target: Nov 30, 2023
✗ SLA Missed (670 biz days late)
🕐 Clock stopped: Canceled (Aug 9, 2026)
▶ Clock Running
Status: Created
Nov 2 → Nov 2, 2023
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 2 → Nov 2, 2023
0 business days (counted)
Running total: 0 of ? biz days used
87d
▶ Clock Running
Status: Assigned
Nov 2 → Mar 13, 2024
87 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 13 → Mar 14, 2024
1 business day (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Entered
Mar 14 → Mar 14, 2024
0 business days (counted)
Running total: 88 of ? biz days used
Created: Nov 2, 2023
Canceled: Aug 9, 2026
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 2 → Nov 2 |
Created |
▶ Running
|
0 |
0 |
| Nov 2 → Nov 2 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Nov 2 → Mar 13 |
Assigned |
▶ Running
|
87 |
87 |
| Mar 13 → Mar 14 |
On Hold |
▶ Running
|
1 |
88 |
| Mar 14 → Mar 14 |
Entered |
▶ Running
|
0 |
88 |
Holding (excluded from total)
2.0 days
Coordinators
87.3 days
Over SLA
Created: Nov 2, 2023
Due: Mar 31, 2024
Completed: Aug 9, 2026 (860 days late)
⏱️
87.2d in Assigned
Longest Stage
🔄
4 transitions
Status Changes
⚠️
86.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
Project McLaren Upgrade
SN: ZT202105-45459
🚨
Primary Delay
87.2 days stuck in "Assigned"
⏱️
Total Delay
86.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Assigned
87.2d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/1 Mburris called spoke to POC storage with no power so can't do them
1/2/2024 - Spoke to live person who advised the office is closed and we should call back 1/4 or 1/5 for scheduling.
11/2 CWassam per MH ARios is the only trained tech in the West at this time. Will wait for more in the area for scheduling
11/2/23 Khardison M-F 9-5 Prefers email
3/14 D.Rinehart- This customer has the three of their four units in storage with no power to perform the update. Per Shelley Cancelling
⚠️
Problem Description
Project McLaren Upgrade
SN: ZT202105-45459
He has 4 units but 2 are in storage.
LINK
ZONO Site Visit Report edit_print
Aug 9, 2026
Timeline
📞
📋
Work Order:
WO-01087282
Type:
Upgrade
Priority:
PSM
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
4m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
47m
⏸️
From:
Assigned
To:
On Hold
Duration in Previous:
131d 18h
🆕
From:
On Hold, Entered
To:
Entered, Canceled
Duration in Previous:
23h 29m, 0m
Bottlenecks
Assigned
Duration: 87.2 business days (threshold: 4.0 business hours)
Exceeded by 86.7 business days