Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
✗ SLA Missed (29 biz days late)
🕐 Clock stopped: Canceled (Mar 14, 2024)
▶ Clock Running
Status: Created
Jan 3 → Jan 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 3 → Jan 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Assigned
Jan 3 → Mar 13, 2024
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: On Hold
Mar 13 → Mar 14, 2024
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Entered
Mar 14 → Mar 14, 2024
0 business days (counted)
Running total: 49 of ? biz days used
Created: Jan 3, 2024
Canceled: Mar 14, 2024
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 3 → Jan 3 |
Created |
▶ Running
|
0 |
0 |
| Jan 3 → Jan 3 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Jan 3 → Mar 13 |
Assigned |
▶ Running
|
48 |
48 |
| Mar 13 → Mar 14 |
On Hold |
▶ Running
|
1 |
49 |
| Mar 14 → Mar 14 |
Entered |
▶ Running
|
0 |
49 |
Holding (excluded from total)
2.0 days
Coordinators
49.1 days
Over SLA
Created: Jan 3, 2024
Due: Mar 31, 2024
Completed: Mar 14, 2024 (17 days early)
⏱️
48.2d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
⚠️
47.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Project McLaren Upgrade
SN: ZT202105-45459
🚨
Primary Delay
48.2 days stuck in "Assigned"
⏱️
Total Delay
47.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.9d
/ 1.0d SLA
Assigned
48.2d
/ 0.5d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/1 Mburris called spoke to POC storage with no power so can't do them
1/26 Mburris spoke to POC others are in storage with no power so can't do them POC is not sure when will be ready
3/14 D.Rinehart- This customer has the three of their four units in storage with no power to perform the update. Per Shelley Cancelling
⚠️
Problem Description
Project McLaren Upgrade
He has 4 units but 2 are in storage.
Timeline
📞
Case Number:
00343240
Subject:
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
7h 26m
⏸️
From:
Assigned
To:
On Hold
Duration in Previous:
69d 17h
🆕
🚫
From:
Entered
To:
Canceled
Duration in Previous:
1m
Bottlenecks
Assigned
Duration: 48.2 business days (threshold: 4.0 business hours)
Exceeded by 47.7 business days