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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01111865 ↗ ServiceMax

ZONO SANITECH • Upgrade • PSM

📍 Los Angeles Education — 1541 Wilshire Blvd Ste 200, Los Angeles CA, 90017

Jan 3, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2024 · Target: Jan 31, 2024
⚠ 634 biz days overdue
Active: 653 biz days
▶ Clock Running
Status: Created
Jan 3 → Jan 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 3 → Jan 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 3 → Jan 26, 2024
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 29, 2024
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: On Hold
Jan 29 → Mar 13, 2024
31 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 13 → May 14, 2024
44 business days (counted)
Running total: 92 of ? biz days used
57d
▶ Clock Running
Status: On Hold
May 14 → Aug 6, 2024
57 business days (counted)
Running total: 149 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 149 of ? biz days used
504d
▶ Clock Running
Status: On Hold
Aug 6 → Aug 14, 2026
504 business days (counted)
Running total: 653 of ? biz days used
Created: Jan 3, 2024 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 3 → Jan 3 Created ▶ Running 0 0
Jan 3 → Jan 3 Ready for Scheduling ▶ Running 0 0
Jan 3 → Jan 26 Assigned ▶ Running 16 16
Jan 26 → Jan 29 Scheduled ▶ Running 1 17
Jan 29 → Mar 13 On Hold ▶ Running 31 48
Mar 13 → May 14 Reschedule ▶ Running 44 92
May 14 → Aug 6 On Hold ▶ Running 57 149
Aug 6 → Aug 6 Entered ▶ Running 0 149
Aug 6 → Aug 14 On Hold ▶ Running 504 653
Dispatch 0.0d
Holding 89.5d (excluded)
Coordinators 64.0d
⚠ Overdue
Dispatch
0.0 days
Holding (excluded from total)
89.5 days
Coordinators
64.0 days
Over SLA
Created: Jan 3, 2024 Due: Jul 31, 2024 (744 days overdue)
📅
653.6 days Total Age
⏱️
57.9d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00343240
Closed
Project McLaren Upgrade SN: ZT202105-45459
Priority
High
Origin
Phone
Reason
New Case
Contact
Paul Gavini
Owner
Kimberly Hardison
Created
Nov 2, 2023
Work Orders from this Case (4)
WO-01087282 Canceled
Upgrade
Created: Nov 2, 2023
WO-01111865 (current) On Hold
Upgrade
Created: Jan 3, 2024
WO-01111866 Canceled
Upgrade
Created: Jan 3, 2024
WO-01111867 Canceled
Upgrade
Created: Jan 3, 2024
Behind Schedule - Needs Attention
On Hold • 953 days old
🚨
Primary Delay 57.9 days stuck in "On Hold"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
16.2d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
On Hold
89.5d
Reschedule
45.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/5 CWassam removed tech due to placing on Hold for Zono direction escalated to AEM for review


6-26 Mburris spoke with Jill about unit in storage and how Paul wanted to wait. She said she might go in a different direction but will keep me updated


4/12/24 RCook- Spoke with Paul, states that 3 units are in storage and one at the location. States that he was told previously that it would be best to do all of the unit when they can all be completed. States he would let us know when the units are out of storage. Sent chatter to HGuzman and DNakoff to advise. 


1-29 Pgreen email bounced back. LVM to reschedule when all units are available.

1/26 Mburris called spoke with POC and set appointment for 1-30

⚠️ Problem Description
Project McLaren Upgrade He has 4 units but 2 are in storage.

Timeline

📞
Case Linked Nov 2, 5:17 PM
Case Number: 00343240
Subject:
Status: Closed
🚨 39.8 business days
📋
▶
2 Work Order Created Jan 3, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 3, 5:23 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Angel Rios
🚨 16.8 business days
📅
▶
2 Dispatch Scheduled Jan 26, 11:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 22d 18h
⏳ 2.0 business days
⏸️
Status: On Hold by Peter Green Jan 29, 2:30 PM
From: Scheduled
To: On Hold
Duration in Previous: 3d 2h
🚨 32.0 business days
🔄
Status: Reschedule by Dylan Nakoff Mar 13, 10:49 AM
From: On Hold
To: Reschedule
Duration in Previous: 43d 19h
🚨 45.0 business days
⏸️
Status: On Hold by Michael Burris May 14, 12:34 PM
From: Reschedule
To: On Hold
Duration in Previous: 62d 1h
🚨 58.0 business days
🆕
Status: Entered by Carrie Wassam Aug 6, 9:29 AM
From: On Hold, Entered
To: Entered, On Hold
Duration in Previous: 83d 20h, 0m

Bottlenecks

Assigned
Duration: 16.2 business days (threshold: 4.0 business hours)
Exceeded by 15.7 business days
Reschedule
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days

🔗 Related Artifacts

📞
Case 00343240
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 3, 10:03 AM
Invoice #
N/A

Details